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Which laptop would you recommend?

by Zach22W / January 20, 2014 5:58 AM PST
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All Answers

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Both are refurbs
by R. Proffitt Forum moderator / January 20, 2014 6:06 AM PST

But HP lost me as they walked on the warranty at 3 months. There is plenty of documentation, the product had a design bug which had me on the phone for 8 hours as they tried many things. They sent a box and that was the last time it worked for more than 5 minutes. 6 months later it was clear HP was not going to resolve the issue and time to move to sharing this story whenever mentions that maker.

It was our last HP.

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While I don't consider
by Jimmy Greystone / January 20, 2014 8:59 AM PST

While I don't consider refurb to necessarily be a dirty word, we're talking a Best Buy refurb which is a whole other story. It can and does happen that sometimes retail outlets like Best Buy luck into getting someone competent working in one of their stores, but usually the people with any level of talent don't stick around for very long and there's at least a dozen other idiots working there who need an illustrated guide to figure out which end of a screwdriver you use for removing screws.

So, Fry's, Micro Center, Best Buy and any others I'm forgetting... Unless you know someone who works there and you know that person is both competent and the one who repaired that specific unit, I wouldn't risk it unless they can tell you exactly what was repaired and it was something simple like the optical drive.

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