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Question

Where to learn basic to advanced computer troubleshooting?

by May 15, 2015 8:29AM PDT

I want to become an IT because I love using the computers, but I lack of basic computer troubleshooting skills. I just look over a IT : Helpdesk Technician job ads and I see I don't have the required qualifications. Is there a website or DVD I can buy to learn all about computer troubleshooting?

Job Qualifications:

Should be familiar with Windows XP, and Windows 7 platforms, and PC hardware and software
Programming experience a plus
Linux experience a plus
Experience working in a helpdesk environment or troubleshooting computer software/hardware problems
Should be familiar with hardware components of a computer
Must have excellent communication skills (verbal and written in English)
Ability to work independently and efficiently with only general direction
Must be detail oriented and possess strong customer service skills
MUST submit a resume with your application

Job Description:

Assists the Information Services area of Spartan Shops with day-to-day operations.
Provides technical and general PC hardware support
Maintenance and repair of hardware
Installation of computer operating systems
Answering helpdesk questions as required
Provide general computer assistance within the department, including: installing, removing and troubleshooting software and hardware.
Potential for higher level projects based on applicant skills base including but not limited to programming, database management, and server infrastructure support.
Performs other duties as assigned

Discussion is locked

2 Posts
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Answer
Such Things Aren't Simply Learned By Watching A DVD
by Forum moderator May 15, 2015 8:47AM PDT

It takes experience and training.. Sometimes the training is performed at a school and sometimes the training is on-the-job, sometimes both.. Think about moving in those directions. You'll note that in the "Job Qualifications" section of your post it mentions "experience" in a number of the various areas.. Experience means you have worked in those areas and can relate with customers who have problems with such.. If you are a customer needing help for a computer problem, wouldn't you want the Helpdesk, the first contact, to know something about the problem and therefore could direct you to the correct "fixer".

In regards to learning things from a website, there are a lot of them, including the CNET forums.. Read, lurk, and learn.. Many have done such.

Hope this helps.

Grif

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Answer
If you want to learn phone troubleshooting
by May 16, 2015 8:55AM PDT

I'd consider working in a shop first and for a reasonable amount of time. It's much easier to troubleshoot when you are the hands and eyes and far more difficult when you are not. My experience with phone troubleshooting is that most seem to be working from some flow chart and really have little idea what they're telling people. Get the hands on experience by beating your head against problems. Also, don't think that troubleshooting is throwing solutions at a problem hoping that one of them will work. I did troubleshooting of medical electronic equipment for over 35 years and can tell you it's around 90% observation and 10% hands on.

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