Samsung forum

Question

Where to download the latest version of Samsung secret zone?

My Samsung External Hard Drive Secret Zone programme is not compatible anymore with my new 64 bit OS laptop i bought last year. I read in some forums that I would need to upload a latest version of the Samsung secret zone software, however I would appreciate to have your advice on a safe download website. I found some via google but they don't seem to be official samsung products.
Thanks for your help

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All Answers

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Answer
Hmm, problems.

In reply to: Where to download the latest version of Samsung secret zone?

I hadn't heard of Samsung SecretZone before but as soon as I saw your post I thought there would be problems, and I see there are.

You say that the software is not compatible with your new 64 bit OS. I assume that is Windows 7, and if so, that is right. I downloaded and read the manual, a quick glance through, and I can see where it says this is not compatible with Windows 7 64 bit, (page 17 of the manual). If you don't have it, the manual is available from here;
http://www.seagate.com/support/external-hard-drives/desktop-hard-drives/story-series/samsung-secretzone-master-dl/

That immediately puts your data at risk because if there is no 64 bit version of that software, how do you access your data?

Do you still have the computer with the 32 bit OS that you set this up on? If so, don't get rid of that and do not connect this Samsung hard drive to the new computer.

Samsung is now part of Seagate and I cannot find anything on the Seagate web site to show that this software is available for 64 bit OSes

The other problem is this. Even if you find 64 bit software for this SecretZone application, is it going to be able to give you access to a secretzone you created in the 32 bit software? We often find, (in particular with Windows' own EFS file encryption utility), that if certificates are lost and have not been backed up, then those encrypted files cannot be unencrypted except by force. I didn't find any mention of certificates or 'moving to a new computer' in the manual.

Personally I would connect this hard drive back on to the original computer, extract all your files, and find some other way to keep them safe. Encryption like this often causes such problems when an OS dies or a hard drive fails or similar.

Mark

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Just another thought

In reply to: Hmm, problems.

If your new computer is Windows 7 Professional or Ultimate version, and if your previous computer was XP, you can obtain from Microsoft for free Virtual PC with XP Mode and install that. XP Mode will act the same as an XP computer and will allow the install of software normally.

You may be able to install the current version of SecretZone onto that, and then connect the external drive and access those files.

Mark

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thanks for your help and advice

In reply to: Hmm, problems.

Hi,
Thanks for looking into my problem. It is indeed what I feared.
I indeed still have my previous 32 bit computer running on XP, so as you suggested I will move all my data from the secret zone to another place or another hard drive.
Regards,
Val

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Answer
Similar issue

Hello

I have a Samsung (now Seagate) 1Tb S2 portable hard drive.
I had it connected to my previous build (Windows Ultimate (64 bit)).
I used Samsung "Secret Zone" to partition the drive into 4 volumes (music, movies, photos, backups) and set a password for initial entry and then a separate password for each of the volumes.
It always worked flawlessly..until now..

I have now installed Windows 8 Professional (64 bit) onto the same laptop. The hardware is recognised and I can also see the "MSR" files (1 for each of the volumes) which show that data is held on each of them. I cannot however access the data as cannot find any Secret Zone software for Windows 8!!

I have emailed Seagate and given them all the details and they advise that they cannot help until I provide them with a serial number for the drive???
Unfortunately this is not labelled on this make of drive and I cannot gain access to anywhere that shows me it??

Any ideas?

I was thinking the only possible thing to do would be to connect it to a machine running Windows7, install the original Secret Zone software for this o/s and using this, unprotect all 4 volumes. Hopefully then I can access the data using Windows 8??

I would like access to this data as have some sentimental photos of family for the last 15 years

Any ideas or suggestions would be welcomed

Thanks

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