I am porting some apps to the Android and while I like what I see, there is a problem. Given all we can do with the Android there are some that will be far better off with something a little more "under control" like an iPad. Your post sounds like you need the kind of support you get in an Apple store. These android systems are upsetting to many and the support is as you found (lacking.)
However I have found some good support albeit it at 120USD and up per hour. This can upset some that don't understand how support is no longer bundled with the products.
Did you call 1800SAMSUNG and see if they could help?
Do you have friends with Android phones that will help?
The support section of Samsung's website is the worst I have ever encountered. I can't even log in to send them a query because I don't know what category is appropriate to this gadget. It isn't a pc and it can't be a phone because it doesn't take a sim card. Apart from a pain in the butt, can someone tell me what this Galaxy Tab is meant to be?
I'm trying to download Samsung Kies to get apps, but a search of their website for GT-P1010 produces many results without a single precise match. I would gladly bin their precious Tab if it were mine, but it was a birthday present for my special needs niece so this forum is my last resort.