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Question

Where is the comment section????

by Shadowspear12 / November 1, 2016 5:57 PM PDT

Why can't i see the comment section after the articles????????

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Clarification Request
Link please.
by R. Proffitt Forum moderator / November 1, 2016 6:45 PM PDT

That way I can check it out.

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Scroll down and click on "show comments".
by Dafydd Forum moderator / November 2, 2016 2:39 PM PDT
In reply to: link

Dafydd.

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where?
by Shadowspear12 / November 3, 2016 2:20 PM PDT

that is exactly what i can't find.

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The contrast of text and button color
by R. Proffitt Forum moderator / November 3, 2016 2:44 PM PDT
In reply to: where?

Means some may miss it.

Its at the end of the article.

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sorry
by Shadowspear12 / November 3, 2016 5:22 PM PDT

i am so sorry to keep bothering you i must be blind i still can't see it can you just send a snapshot or something?

thanks

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Here's a pict.
by R. Proffitt Forum moderator / November 3, 2016 6:17 PM PDT
In reply to: sorry

I pointed to it and the yellow highlight was added by me.

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That's no longer on the page as I view it Bob.
by Dafydd Forum moderator / November 3, 2016 6:34 PM PDT
In reply to: Here's a pict.

But I'm having problems posting images.
Dafydd.

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Working fine here
by itsdigger / November 3, 2016 6:38 PM PDT

FF v 49.0.2

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I used to see that Digger....
by Dafydd Forum moderator / November 3, 2016 6:46 PM PDT
In reply to: Working fine here

but going back to that link on a different machine, does not show it.
Mystery? Having said that, I've got problems posting screenshots.
Dafydd.

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perhaps you blocked it?
by James Denison / November 3, 2016 8:01 PM PDT

Maybe it's coming from an image source you have blocked. If using firefox, right clk and choose "view page info" and then check all the images reported there and see if any have an "x" blocking them.

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I bet you're right.
by R. Proffitt Forum moderator / November 3, 2016 9:55 PM PDT

Adblockers can break that.

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Just checked the OP's link.
by Dafydd Forum moderator / November 4, 2016 6:53 AM PDT
In reply to: I bet you're right.

And I'm seeing the "show comments" button again. I haven't blocked anything so mystery to me.
Dafydd.

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Since the comments section is one the last thing to load....
by Lee Koo (ADMIN) CNET staff/forum admin / November 4, 2016 9:59 AM PDT

on the page, sometimes there will be a delay if an image or ad is hung up on loading. Is that the case here?

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Could well be Lee.
by Dafydd Forum moderator / November 4, 2016 10:07 AM PDT

When I first clicked on the OP's link it was there. When I looked after Bob posted the screenshot it was gone but I'm seeing it now.
Dafydd.

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Thanks Dafydd, we were have some site issue this morning...
by Lee Koo (ADMIN) CNET staff/forum admin / November 4, 2016 10:32 AM PDT
In reply to: Could well be Lee.

but has since resided. But not sure if it caused this.

Thanks for checking and the follow up, Dafydd. Now to hear back from Shadowspear12 to see if he/she has fallen into a test bucket.

Cheers!
-Lee

All Answers

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Answer
Hmmm after reading this thread...
by Lee Koo (ADMIN) CNET staff/forum admin / November 4, 2016 9:08 AM PDT

I'm wondering if some of you are in test bucket for our articles A/B test.

For those of you not seeing the comments section on this giveaway article:
https://www.cnet.com/news/cnet-giveaway-leme-bluetooth-headphone/

If you are looking at top of the page, is the CNET navigation band red with white text or just white with black text? Let me know.

Thank you!
-Lee

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Red with white text here Lee.
by Dafydd Forum moderator / November 4, 2016 9:18 AM PDT

Dafydd.

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In the event that any of you fell into a test bucket...
by Lee Koo (ADMIN) CNET staff/forum admin / November 4, 2016 10:11 AM PDT
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Thanks
by Shadowspear12 / November 4, 2016 2:46 PM PDT

thanks i found it

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YAY!
by Dafydd Forum moderator / November 4, 2016 2:54 PM PDT
In reply to: Thanks

We got there in the end. Grin
Dafydd.

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Awesome!
by Lee Koo (ADMIN) CNET staff/forum admin / November 9, 2016 10:31 AM PST
In reply to: Thanks

Do mind tell me which one of the test buckets that you fell into from my example above?

Or did you fall into a bucket at all?

Let me know because this will allow me to communicate to our product manager the difficulty of finding the comments section.

Thank you!
-Lee

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Keep finding ways to make it more difficult to use this site
by vannk73 / November 16, 2016 12:50 PM PST
In reply to: Awesome!

Why did I have to search a forum to find out where you hid the comments section? This is ridiculous.

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Well vannk73, I'm just glad you found the forums...
by Lee Koo (ADMIN) CNET staff/forum admin / November 17, 2016 5:28 PM PST

but on a more serious note, thank you for your feedback and you are absolutely correct that it shouldn't have come to you having to search our forum to figure out where and how to expose the comments section in our article pages. We will be addressing this once we deploy a change out tomorrow, so please hang in there.

Thank you again for your feedback and we do apologize for your frustrations.

-Lee

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Not like any of those
by E B / November 15, 2016 3:48 PM PST

Mine is like the second one - and it's enough to make me leave the site if you don't change it. It doesn't show up most of the time unless I happen to scroll JUST RIGHT (scroll wrong and a different bar shows up instead with no link to comments on it) - and you'd better not scroll up once you trigger it or it will disappear. It's unintuitive - and even when I know it's there, it's difficult to use.

Maybe it's that I'm using Firefox, maybe it's that I scroll with a scroll wheel - I don't know. But I'd nearly given up on using CNet, because the comments section on articles is one of the things about it I enjoyed, and I haven't even seen the comments for a week.

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Comment by product manager down below.
by Dafydd Forum moderator / November 15, 2016 4:00 PM PST
In reply to: Not like any of those

Dafydd.

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I don't get it !
by itsdigger / November 15, 2016 4:38 PM PST

I have never had a problem seeing the comments , I just looked again at the link Lee supplied .
Just updated FF to v 50.0

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Hi EB, thanks for the feedback.
by Lee Koo (ADMIN) CNET staff/forum admin / November 15, 2016 5:42 PM PST
In reply to: Not like any of those

I have been working with the product manager in regards to addressing this complaint on how difficult it is to expose the comments section. People are unhappy and frustrated and I do apologize for the terrible experience. We will be address this issue as soon as we possibly can.

For not this is how to expose the comments section on the redesigned CNET article pages:
http://i.giphy.com/SWXf3H5gSFPqg.gif

Again I am sorry for the frustrating experience. Hang in there.

-Lee

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The comments area is now hard to find here.
by R. Proffitt Forum moderator / November 15, 2016 4:46 PM PST

It appears that something has changed for me as well.

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15 minutes later. Still didn't find it.
by R. Proffitt Forum moderator / November 15, 2016 5:02 PM PST

Well, that was annoying.

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