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Question

When trying system recovery computer just continuously resta

by jcdavies / September 28, 2014 3:11 PM PDT

I have a HP Omni 120-1135 desktop computer running windows 7

Recently when I tried to turn the computer on it wouldnt boot at all I found the system recovery discs which the store had created for me (i never actually checked these just took there word for it).


I went in to the system options upon starting the computer and tried to boot the computer from the dvd drive with the recovery disc loaded. When I do this the computer boots i get a dos like screen saying windows is loading I then get the windows logo on the screen and then a blue background appears like my desktop but with nothing on it, two windows pop up momenteraly that look like from the DOS days and then the computer restarts. I left the computer for 8 hours and it just did this constantly. I have tried all the other options in the system options which I access upon setup and always with the same result infact with the recovery disc in the dvd drive i dont even need to select anything it will boot get to the desktop screen and then restart.

I dont know what my options are at this point any help would be much apprecited.

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All Answers

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Answer
Re: reboot loop
by Kees_B Forum moderator / September 28, 2014 4:53 PM PDT

If system recovery from the recovery disks fails, that can have 2 causes:
1. bad disk ---> try another one
2. bad computer --> fix it
So it seems that your best option is to go back to the store with it to have them have a look.

Kees

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reboot loop
by jcdavies / September 29, 2014 12:04 AM PDT
In reply to: Re: reboot loop

The computer is out of warrenty and we live on a small island off the west coast of canada so not so easy just to take it to the store for them to have a look at it.

any other suggestions Sad

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There are other reasons for reboot looping on restore.
by R. Proffitt Forum moderator / September 29, 2014 12:12 AM PDT
In reply to: reboot loop

One of the irksome ones is that some USB thing (printer, etc.) is plugged in. When we restore to a good machine (if it's broke you fix it or have it fixed) then a few machines will not restore when some USB devices are plugged in. Hint? Unplug all but what the machine needs.
Bob

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unplugged everything still not working
by jcdavies / September 30, 2014 1:10 PM PDT

so I unplugged everything and did the following still with the same results

1. Hit esc to enter startup menu
2. selected f9 boot menu
3. selecteed the cd/dvd drive nothing happened so selected sata which was below and indented to suggest associated to the cd/dvd drive
4. screen goes black and a load bar with the words loading windows files appears this stays and progresses for about 10 min.
5. windows logo appears
6. a desktop background appears and then the computer restarts.

the same happenes even if i dont hit the esc button to access the startup menu upon boot.

I also had everything except for the mouse and keyboard unplugged form the computer.

any more help would be greatly appreciated

Thanks

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That's proof to me
by R. Proffitt Forum moderator / October 1, 2014 12:30 AM PDT

That the HDD may need to be erased prior to restore or the hardware needs repair.
Bob

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