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When do you need to replace a DSL modem? (Verizon)

I've had a DSL modem plus wireless router for Verizon for a couple of years and have been unsatisfied with its speed. Hulu hangs up and computers in the house often show only a 1Mbps connection. Should I be thinking about replacing the modem?

confusedDSL has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by confusedDSL

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What are you paying for?

In reply to: When do you need to replace a DSL modem? (Verizon)

What does Verizon claim they will deliver? If they are charging for higher speeds you should be getting higher speeds. That doesn't mean Verizon is at fault, but to answer this question we need to start there. Verizon is difficult to deal with, but they should be able to
tell you what they mean when they say the signal to your point of entry
is good. How good is good? What does their testing indicate in terms of
how much speed you should expect?

How far are you from Verizon's central office? They should be able to tell you that. Distance matters.

What is your interior wiring like? if you're on old low-grade phone wires you may have so much noise in your system that you'll never get full speeds. Can you work on your wiring? If so, you might want to think about adding a data-quality line (CAT5) to the modem.

Is a land line phone on the same system as your DSL? If so, do you have adequate splitter/filters on the phone lines. This is essential to getting full speeds.

I think it's unlikely that your router is the primary limiting factor in
your DSL speed. A three year old router should be fully
functional. What kind of router? Can you get a router stats page on the
router software? You should be able to get a noise margin or
signal-to-noise reading. That will tell you a lot.

My best guess, based on the limited information you provide: Your interior wiring is not up to what it should be, either the quality of the lines or the appropriate splitter filters on the land line phones. You need to find out where your limiting factor is. The modem or router is not the likeliest first place even if it is the easiest to deal with.

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Good questions to ask them

In reply to: What are you paying for?

These are great questions for me to ask them and to consider. I will follow up with them and assess things based on their responses and the factors you've pointed out.

I appreciate your clear and thorough summary - it definitely helps an uncertain DSL user like me who has trouble wading through some of the more technical info that I've encountered. Thanks!

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At 1Mbps, that's what a fast DSL would be.

In reply to: When do you need to replace a DSL modem? (Verizon)

You'd have to upgrade your service before it would pay off getting a new modem.

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(NT) Check your Connection Speed, Call Verizon

In reply to: When do you need to replace a DSL modem? (Verizon)

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I own the modem and Verizon is not being helpful

In reply to: Check your Connection Speed, Call Verizon

I bought the modem a few years ago and Verizon seems to have no particular interest in helping. All they say is that their signal to the house is fine.

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I think I see the problem.

In reply to: I own the modem and Verizon is not being helpful

You are expecting support on something that is not theirs to support. It may seem odd but that's where support dies. So far I see no reason to change the modem if the service is 10 megabits or less.

Even at 1 megabit that beyond the usual 640K DSL plan. Nothing may be wrong here yet you are craving more than what DSL delivers. I think many see 3 or more megabit is best for video streaming. And why MORE? Consider you may have more than one internet user in the house.

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verizon dsl speeds

In reply to: When do you need to replace a DSL modem? (Verizon)

I have no real proof but I believe Verizon is neglecting DSL to force users to change over to fios. Are there new fios installations in your neighborhood. My speed constantly goes down until I make a call to verizon, then it's up again. No repairman needed.

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