Windows 8 forum


Whea_uncorrectable_error on restart

by NilesRev / August 14, 2014 10:54 PM PDT


I recently installed some updates on my laptop (running windows 8.1) which required a restart. Upon restarting however I received the following error message: wheauncorrectableerror. I tried to start up in safe mode, but to no avail, I still got the same message. I tried to restore the system to before the update, but that failed. I ran command prompt with chkdsk and it failed stage 3, with the following error: "7 data files processed. Errors detected in the uppercase file." I'm not sure what that means. Is the problem with the hardrive? If so how can I fix it? Really just want to get the system working again. Any help would be greatly appreciated!

Thanks in advance, Niles

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All Answers

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Re: error
by Kees_B Forum moderator / August 14, 2014 11:26 PM PDT
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Whea_incorrectable_error / failure configuring windows
by Bas100 / August 27, 2014 10:37 AM PDT

Hi nilesrev
I too had this problem and also the issue of failure to configure windows, reverting changes.
First, to solve the whea... Let the process run it's course and you will be asked if you wish to try again or make changes yourself. Don't click try again, click other option. This will then take you to another set of options and I chose full system restore. I tried refresh but never worked had to be system restore.

Then when complete, go online (protected by windows built in) and type in google search Failure Configuring Windows, reverting changes. Goto microsft help link on this subject. Once there open up troubleshoot and RUN the fixit by clicking blue run button. This will fix windows updates issues. (Explain why related in a mo). Then go into PC settings, change PC settings, windows update and search for updates. Install them here NOT IN UPDATE/RESTART. Windows will configure updates correctly and voila! Both problems resolved.

They are related because on my system my windows updates were not installing correctly and so windows shut down causing whea.... Due to files being vulnerable cos they were not updated. By following the above you will solve all problems.

Note, at same time my PC was waning, my disk usage was at 97-100%! But the figures didn't match or add up. This may also have caused windows to shut down but again, once I did the above, my disk usage and all other functions and processes were perfect and extremely fast.
I then reloaded all apps and downloaded from cloud my files/pics/vids/etc and PC was performing spot on like new.

I hope this helps it worked for me took about 6 hours to complete.
Good luck.

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by NilesRev / August 28, 2014 2:49 AM PDT

Thanks for the reply Bas100, but had a few questions;

I ran FIXIT and it seemed to fix everything, but I'm having trouble with the second part of your suggestion. I go into PC Settings, but there's no option that reads 'Change PC Settings'. So I went into the settings for Windows Update, but the only option I have is to 'Restart now' to finishing installing updates. Do I just restart?


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