Question

What’s wrong with the WiFi?

I’m a nanny and work for a family who is pretty laid back. They gave me their WiFi information and for the first week I was able to connect, however since then it hasn’t worked. I’ll try to connect and it will say “unable to connect” or “incorrect password.” I know the password and network I have are the right ones.

I’ve tried forget this network, have reset network settings, and have turned off/restarted my iphone. None of that helps me connect. I don’t know where their router is to turn it off and on again, and even if I did I wouldn’t want to mess with that. They also have a baby monitor that uses WiFi, and even though that cuts out often it still works.

What could be the problem, and does anyone know how to fix it?

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Answer
Sounds like they

changed the password to me .....

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Answer
The usual.

1. Power down and back up the modem and router. This advice is given widely and works most of the time. But it's not your system so tell the owner what's up and suggest it.

2. Does the phone work on other networks. If not, the issue is your phone.

3. Reboot your phone and try again. Read https://support.apple.com/en-us/HT202639 to see if your steps are correct.

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Answer
Mention issue to family

It is best to mention this Wifi issue to family you work for. Since the Wifi network is one that someone else created and is not in your home, it is best for you to get assistance from the family you work for, regarding your Wifi connectivity problem. Also, it is best for any modem/router reboots to be done while the family's adults are present.

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