What makes you feel GL was "getting lost" at http://www.cnet.com/news/contact-us/ ? I read her post a few times and don't see where she made mention of it, or alluded to it.
I replied to her post earlier believing she resolved the issue with US Tech Support. And that she did post at the forums. I felt her (unanswered) Apple Mail post was one of the posts, where she might have felt neglected.
And the answer is behind .. door number 1 .. or door number 2?
Please correct me if I'm wrong..