I don't like the fact that Att releases a product that is not fully tested nor supported. I bought an Ogo on Friday, I turned it on and went through the activation wizard. I, like the rest of humanity, interpreted several hours to mean something less than five. I called technical support after 18 hours, but they refused to provide me an support until 24 hours had gone through. I called again, and they tried to do some things - told me the device was activated, but couldn't get past the activation is still pending page. How the device can be activated but not working is a little beyond me. I was then told that sometimes it takes longer than 24 hours, and that I should let it sit for another four or five hours. After about 48 hours, I called back and was told that there might be a problem with the device and that I should return it to the store (this is after she told me that the wifi group didn't do technical support and that I should use the chat on the device - I had to point out that it wasn't working, and she told me it should because it was activated). I agreed that it should - but it wasn't. I then took it to the store, the woman looked at it, said that there was nothing wrong with the device and that I should call technical support. Haven't got the bounce around I decided to return it. I then wanted to make sure that it was cancelled, but the woman said I couldn't cancel it unless I had the device's phone number, which I never got because the activation never went through. She told me to call technical support where I was passed to FIVE different departments and over an hour later I am told that the device is cancelled, though given the performance of ATT I would not be surprised if this is just the beginning of the fight. My advice, stay away until Att gets its stuff together.
hey people what ya think about the new att ogo?