Unfortunately, you've given us no information about your computer.. Laptop or desktop? Operating system? Make and model number? The more information you give us, the better informed our answer will be.
In the meantime, because it's fairly clear you have malware on the machine, please try the steps below:
Download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine.
First, please download and run the following tool to help allow the removal programs below to run. (courtesy of Grinler at BleepingComputer.com)
There are 4 different versions. If one of them won't run then try to run the other one. Be patient.... as a black window should open, then close after finding all the background programs.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.
Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
Malwarebytes Manual Updater link
Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:
SuperAntispyware Manual Updater
And when you're done with the above tools, use ONE MORE to clean up the browser hijack issue. As before, download the file on a clean computer and transfer it over.
In a few situations, in order for Malwarebytes to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
Hope this helps.....
Hello, anybody somebody, please help explain to me in simple terms ...What is the change that my computer has gone through that I am not aware of.. Two problems.... One all my music on my media player and itunes are gone, all the libraries and folders have vanished. However, I can find them in the search , but that is alot of songs to remember, and move them over, any ideas what has happened to them, and if I can fix this .. 2nd, everytime I put something into google, my page gets hijacked to some other place, ad places, I clicked on the cnet forums link, and it took me forever to get here. What has embedded itself on my system and where do I get rifd of it. Please your smart techies out there...... Thanks Chris