Thanks for reaching out to us. I'm sorry to hear you're having that problem. I'm checking with one of our product specialists on this. I'll get back with you very soon.
I would like to know what software will be included in the box with the NX1. Specifically, I am concerned that I will not be able to work with 4k video compressed with h.265 in Adobe After Effects and Premiere Pro. Will software be included that will convert the 4k h.265 to a format that the current Adobe products can work with - such as ProRes.