Samsung forum

Question

What's wrong with my Samsung Series 9 ultrabook?

by Dragonjeffrey8 / March 2, 2015 10:07 AM PST

Just after the Windows 8.1 update about a year ago, it doesn't work. It constantly goes in a loop with windows logo, then Samsung logo, and some error message. My tech friend managed to fix it somehow (he had no idea) but after a month, it goes in the loop again after booting up. Samsung dealer claim switching to another motherboard would help but I am dubious. Bought the computer with NO WARRANTY.

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Clarification Request
Actually it sounds like a working laptop with a broken.
by R. Proffitt Forum moderator / March 2, 2015 10:26 AM PST
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Not possible
by Dragonjeffrey8 / March 2, 2015 12:33 PM PST

The laptop won't even boot now. When you turn it on, it goes in this cycle. Even the key to bios won't work!

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Auto Repair Look
by Dragonjeffrey8 / March 2, 2015 12:36 PM PST
In reply to: Not possible

Quick search online seems to be called Windows 8 auto repair loop. Problem is I don't have windows installation disk and booting into bios and safe mode doesn't work

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Then order restore media.
by R. Proffitt Forum moderator / March 2, 2015 11:57 PM PST
In reply to: Auto Repair Look

Cheaper than any repair counter.
Bob

All Answers

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Answer
Clarification
by Dragonjeffrey8 / March 2, 2015 10:08 AM PST

It is the 13 inch model with Ivy Bridge (I think 2012) and 1600 by 900 screen.

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