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General discussion

what's wrong with my 2494HS?

Mar 26, 2009 6:20PM PDT

i just bought it today and everything's working fine till it suddenly blank out, the source is still running fine because there's an auto-sourcing at my monitor so when i tap it, it'll show everything "digital" "analog" "hdmi"

so when it show "hdmi" the graphic, everything is back
BUT it doesnt stop at that, it'll just keep on going the cycle.

Discussion is locked

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what's wrong with my 2494HS?
Mar 27, 2009 12:02PM PDT

oxified,

Are you using a supported resolution with HDMI as noted in the manual? It may be looking to connect the signal, but needs the proper resolution.

Keep me posted.

--HDTech

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yes
Mar 27, 2009 12:19PM PDT

yep i am using accordingly as stated of 1920*1080*60hz

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Not sure...
Mar 27, 2009 7:29PM PDT

oxified,

I went through everything that a customer service agent could look up, and I haven't been able to find this issue. I might suggest calling 800-SAMSUNG and consider getting your unit serviced.

I'm sorry, I just don't have any further information on this symptom.

--HDTech

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exchanged
Mar 28, 2009 6:58AM PDT

changed for a whole new set and it's working perfectly as im typing with it now but it sure is not quite a nice experience and a "scar" is formed fearing it will went down again....