Spyware, Viruses, & Security forum

Resolved Question

What kind of virus do I have and how can I get rid on it?

by TigerOnTheProwl / July 7, 2012 11:23 AM PDT

About 6 months ago, I was looking for a tablet and eventually decided on the Blackberry Playbook. I installed the Blackberry Desktop Manager, but after a few days, I discovered that the Playbook wasn't right for me and I ended up returning it and getting an iPad instead. So I uninstalled the Blackberry Desktop Manager, but it seems to have done irrevocable damage to my system, specifically my registries. Whenever I go to a few specific folders on my computer, Windows Installer tries to install the Desktop Manager again. If I let it go, it ends up failing as the files are missing, but if I click on cancel, it pops up again. After canceling 2 or 3 times, it will go away until I go to another folder that's affected.
I have scanned these folders with both Avast! and SuperAntiSpyware. Avast! didn't find anything wrong, but SuperAntiSpyware found "System.BrokenFileAssociation HKCR\.exe" which is in the registry. When I click on remove threats, it says it's been quarantined, but the next time I go to the folder, it happens again.
As far as I can tell, it hasn't done any real damage to my system or files, but it's becoming a nuisance. I want to get rid of it as soon as possible.

Operating system: Windows 7 Home Premium
Model number: GA-880GA-UD3H

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Best Answer chosen by TigerOnTheProwl

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A couple of added notes ..
by Carol~ Moderator / July 8, 2012 10:46 PM PDT

As per (part of) Bob's suggestion. When you eventually perform a clean uninstall of the BlackBerry Desktop Software, make sure the box next to "Remove all user settings for BlackBerry Desktop Software" is checked.

Underneath where SUPERAntiSpyware found System.BrokenFileAssociation HKCR\.exe there should have been a file(s) and location listed. Kindly add the information in your next post.


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Thank you!
by TigerOnTheProwl / July 9, 2012 10:48 PM PDT

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Thanks. By reinstalling and uninstalling the software, it solved my issues. And I did some more research into the threat that SUPERAntiSpyware found and it turns out that it's a false positive. I just assumed that it was causing problems, but it's nothing to be concerned about.

Thanks again for your help.

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SAS Finding..
by Carol~ Moderator / July 10, 2012 2:00 AM PDT
In reply to: Thank you!

For the most part, the System.BrokenFileAssociation HKCR\.exe finding is a false positive. As you may have already found out, SAS offers a "fix" for it, or it can be "trusted/allowed" if it returns.

Glad to hear you got it straightened out. And also glad we were able to help.

Thanks for posting back and letting us know!


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From memory
by R. Proffitt Forum moderator / July 7, 2012 3:48 PM PDT
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