Laptops in general if they have a problem tend to be more difficult to resolve. So, if you feel queasy at all about this, don't order. I offer this as users complain about the reg. ordering process and warranty issues and such. Under the "refurbed" side of things everything is more abbreviated so once you reach that end date, you're on your own. Of course, they'll offer extended warranty, etc., but that's up to you. However, I don't think Dell tries to short-change its buyers but you would think that from users that offer their sorrow and woe. If you think its a good deal go for it, but research your model# to sees if any obvious issues have been reported.
I've been highly considering ordering a dell studio 14z from the outlet that dell has. I'm curious what YOUR experience is with the quality of their certified refurbished laptops?