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What is your opinion on dells outlet?

by trenium / October 1, 2009 1:06 PM PDT

I've been highly considering ordering a dell studio 14z from the outlet that dell has. I'm curious what YOUR experience is with the quality of their certified refurbished laptops?


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Yes and No
by Willy / October 1, 2009 8:37 PM PDT

Laptops in general if they have a problem tend to be more difficult to resolve. So, if you feel queasy at all about this, don't order. I offer this as users complain about the reg. ordering process and warranty issues and such. Under the "refurbed" side of things everything is more abbreviated so once you reach that end date, you're on your own. Of course, they'll offer extended warranty, etc., but that's up to you. However, I don't think Dell tries to short-change its buyers but you would think that from users that offer their sorrow and woe. If you think its a good deal go for it, but research your model# to sees if any obvious issues have been reported.

tada -----Willy Happy

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by Jimmy Greystone / October 2, 2009 2:37 AM PDT

Generally, so long as you know what you're getting into, refurb units are fine. In the US, and I suspect most (all?) of Europe, there are rather strict laws about the resale of goods like this. Along the lines of they can't sell you something they know isn't working, unless they say very clearly it's not working.

Just keep in mind they don't have the same warranty as "new" units, but at the same time they have been inspected by someone and found to be working, as opposed to new units which are sometimes DOA. Refurb units might also have cosmetic damage, but by most accounts, Dell is generally prone to exaggerating the damage to refurb systems. According to most people I've talked to, you really have to look hard to find anything wrong cosmetically.

So long as you know the risks you're assuming buying refurb electronics of any kind, they can be a heck of a bargain. But if you're not comfortable with the prospect of having to work on a laptop, then you might want to just keep saving money and pay the "new" premium.

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1 year warranty
by trenium / October 2, 2009 6:10 PM PDT
In reply to: Generally

The dell refurbs come with a 1 year limited warranty, the same warranty that is offered for their new computers. I plan to order one simply because the price where i'm saving about $300 is too hard to pass up. They have a 21 day return policy and so if after 2 weeks I'm not satisfied I can send it back. If anyone else wants to chime in and stop me, or encourage me please do so.


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