Networking & Wireless forum

Question

What is wrong with my modem?

This is what happens during the day, around 5-6 times. The issue is, the connection completely cuts off and comes back on later. This is through cable. The ISP technician did come by last week and fixed everything, but after 2 days, the same thing kept happening. And when this happens, the lights indicating the wifi signal keep flickering, which is very bizarre since I'm having these issues on cable. Any tips? I tried factory resetting my router and network settings on pc, none of it helped. Cheers

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All Answers

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Answer
Sadly, this looks like an ISP issue.

In reply to: What is wrong with my modem?

But about the WFi. It flickers based on what the code in the router section tells it to do. This is not standardized so the ISP or modem+router maker has to answer you as to the blinking.

Here I often recheck the area with my phone using a WiFi analyzer to see what other hotspots are in the area. We'll also change the router to WPA2 if not set to that and change the router's name to a new name plus change the passwords. WPA2 is not uncrackable but this usually gets anyone off the hotspot for a day.

I see you are on Ethernet so why nod disable WiFi in the router for now?

Also, turn the following off. Read https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

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Thanks, anyway

In reply to: Sadly, this looks like an ISP issue.

Thanks man. I did call them and they said they saw no issues for some reason. I get ping spikes and when I watch the stream, it just stops working. Anyway, I'll see what else I can do, regardless, thanks

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Ping spikes are normal in my view.

In reply to: Thanks, anyway

I'm just someone that wrote router code in the 90s so my view is that ping consistency is only what we find in a lab condition.

My advice is again to change the WiFi SSID, be sure it's on WPA2 and change the password. Then disable it for testing.

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Check Wiring and Request Router Testing

In reply to: Thanks, anyway

Since your router disconnects 5 to 6 times a day and the Wifi light is flickering, you should verify what the wired Ethernet connection to your computer indicates in terms of performance. Also, you should connect the router to the demarc point to test connectivity to your computer or laptop, directly. If the connection drops stop for the Ethernet connection, run a connectivity test on the Wifi connection. This way, you can determine whether your router or wiring is causing frequent disconnects. Given, a technician from the ISP of yours came and fixed the issue and 2 days later it returned, wiring or connectors may need to be looked at. Line monitoring of your line by your ISP could be an option to request for resolving your Internet connection stability issue, too. Another call to your ISP should be made in any case.

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