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What Is Wrong with IE6

by bountysx / June 30, 2004 4:34 PM PDT

What is wrong with my wife's IE6? I can launch IE6 from my account but she can't. I got a screen shot of the error message but I don't know how to post it here. Any ways it goes something like this.

1st error screen after IE launch has a title bar that says Microsoft Visual C++Runtime Library. Error message says Runtime error! Then the path of IE6 and then abnormal program termination. When I click the ok button a 2nd error messsage appears.

Title bar is iexplore.exe-Application error. Message is as follows: The instruction at "0x71702d16" referenced memory at "0x01642f1c". The memory could not be "read". Click on ok to terminate program.

When I ok it the request to send error report to Microsoft pops up and i just deny it. Then the browser closes.

My other browser Firefox 0.9 works fine on both accounts. So what is wrong????

Any info would be greatly appreciated by my wife. I seldom use IE6 anymore since I found out about FF0.9.

Thanks a lot.

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Where to begin?
by Yew / June 30, 2004 10:02 PM PDT
In reply to: What Is Wrong with IE6

IE6 has so many problems its hard to pick a starting point. In your case, the problem is likely a spyware infestation. That would likely account for the problems you describe. This garbage can be installed without so much as a single notice on IE.

Download AdAware and Spybot to see if they can't get rid of it, then just keep doing what you're doing, and use Firefox. (BTW, Firefox 0.9.1 was released a day or two ago)

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Re: What Is Wrong with IE6
by R. Proffitt Forum moderator / June 30, 2004 10:31 PM PDT
In reply to: What Is Wrong with IE6

The spyware/parasite invasion seems to have reached the fevered pitch of email spam. BUT you do need IE working to use Windows Update, so let's try the usual.

1. Triple check that your Tools, Internet Connections and those properties are proper and that no proxy is being used. 99% of us will not have a proxy setting.

2. Read the following link about parasites. Use the full complement of pest detection and removal tools and keep LSPFIX handy in case a bug has tampered with the Layered Service Provider. The set includes Adaware, Spybot, Cwshredder and Housecall.

http://www.doxdesk.com/parasite/

3. Read http://www.mvps.org/sramesh2k/IEFIX.htm and have your OS CD handy to easily repair most glitches.

Bob

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Re: What Is Wrong with IE6
by Cursorcowboy / June 30, 2004 11:04 PM PDT
In reply to: What Is Wrong with IE6
When I ok it the request to send error report to Microsoft pops up and i just deny it.

1. The 'Internet Explorer Error Reporting (IERT)" tool can be used to "report" (click to see an example screenshot) unrecoverable errors (there are more user-mode faults, such as, general protection faults or invalid page faults) to Microsoft over the Internet for analysis and that the details can be viewed before deciding. If a report is sent and a known cure exist, a link is provided to a service pack, hotfix, or to a Microsoft Knowledge Base article.

2. The dialog box contains the following information:

a. Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

b. If you were in the middle of something, the information you were working on might be lost.

c. Restart Microsoft Internet Explorer.

d. Please tell Microsoft about this problem.

e. We have created an error report that you can send to help us improve Microsoft Internet Explorer. We will treat this report as confidential and anonymous.

f. To see that data this error report contains, click here.

3. Note: When seeking help and analyses on the fourm, please report this error information in your request. Thank you.
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