Resolved Question

what is this message? This program cannot display the webpag

The url is res://ieframe.dll/dnserrordiagoff_webOChtm#
That is the url I find when I look up the properties of the message.
What can I do to get rid of the box in the lower right of the screen?<span id="INSERTION_MARKER">

Discussion is locked
loupilot has chosen the best answer to their question. View answer
Reply to: what is this message? This program cannot display the webpag
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: what is this message? This program cannot display the webpag
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Clarification Request
Same with me.

- If I enter http: // (without spaces) in the address bar I get the same message. So I don't do that. Why do you?
- If you don't type it or click on it, when does it appear?
- What box in the lower right corner? I can't see any in your post.


- Collapse -
Reply to clarification request

I don't type in the address bar.... Shortly after I boot my computer in the morning is when this appears as a box in the lower right corner of the screen. It will not go away no matter what I try. I have looked in the registry for " res://ieframe.dll/dnserrordiagoff_webOChtm#" and/or "" and it can't be found there. I have searched my computer for the same commands and don't find it there either.
The box says "This program cannot display the webpage"

If you right click on the box you can look at the source, it is a follows:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" ""><html> <head> <link rel="stylesheet" type="text/css" href="ErrorPageTemplate.css" > <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <title>Internet Explorer cannot display the webpage</title> <script src="errorPageStrings.js" language="javascript" type="text/javascript"> </script> <script src="httpErrorPagesScripts.js" language="javascript" type="text/javascript"> </script> </head> <body onLoad="javascript:initGoBack();initMoreInfo('infoBlockID');"> <table width="730" cellpadding="0" cellspacing="0" border="0"> <!-- Error title --> <tr> <td id="infoIconAlign" id=width="60" align="left" valign="top" rowspan="2"> <img src="info_48.png" id="infoIcon" alt="Info icon"> </td> <td id="mainTitleAlign" valign="middle" align="left" width="*"> <h1 id="mainTitle">This program cannot display the webpage</h1> </td> </tr> <tr> <!-- This row is for HTTP status code, as well as the divider--> <td id="statusCodeAlign" class="errorCodeAndDivider" align="right">  <div class="divider"></div> </td> </tr> <!-- Error Body --> <tr> <td>   </td> <td id="likelyCausesAlign" valign="top" align="left"> <h3 id="likelyCauses">Most likely causes:</h3> <ul> <li id="causeNotConnected">You are not connected to the Internet.</li> <li id="causeSiteProblem">The website is encountering problems.</li> <li id="causeErrorInAddress">There might be a typing error in the address.</li> </ul> </td> </tr> <!-- What you can do --> <tr> <td>   </td> <td id="whatToTryAlign" valign="top" align="left"> <h2 id="whatToTry">What you can try:</h2> </td> </tr> <!-- Check Connection --> <tr> <td >   </td> <td id="checkConnectionID" align="left" valign="middle"> <h4> <table> <tr> <td valign="top"> <img src="bullet.png" border="0" alt="" class="actionIcon"> </td> <td valign="top"> <ID id="checkConnection">Check your Internet connection. Try visiting another website to make sure you are connected.</ID> </td> </tr> </table> </h4> </td> </tr> <!-- retype address --> <tr> <td >   </td> <td id="retypeAddressAlign" align="left" valign="middle"> <h4> <table> <tr> <td valign="top"> <img src="bullet.png" border="0" alt="" class="actionIcon"> </td> <td valign="top"> <ID id="retypeAddress">Retype the address.</ID> </td> </tr> </table> </h4> </td> </tr> <!-- back to previous page --> <tr> <td >   </td> <td id="goBackAlign" align="left" valign="middle"> <h4> <table> <tr> <td valign="top"> <img src="bullet.png" border="0" alt="" class="actionIcon"> </td> <td valign="top"> <span id="goBackContainer"></span><noscript id="goBack">Go back to the previous page.</noscript> </td> </tr> </table> </h4> </td> </tr> <!-- InfoBlock --> <tr> <td id="infoBlockAlign" align="right" valign="top">   </td> <td id="moreInfoAlign" align="left" valign="middle"> <h4> <table> <tr> <td valign="top"> <a href="#" onclick="javascript:expandCollapse('infoBlockID', true); return false;"><img src="down.png" id="infoBlockIDImage" border="0" class="actionIcon" alt="More information"></a> </td> <td valign="top"> <span id="moreInfoContainer"></span> <noscript><ID id="moreInformation">More information</ID></noscript> </td> </tr> </table> </h4> <div id="infoBlockID" class="infoBlock" style="display: none"> <p> <ID id="errorExpl1">This problem can be caused by a variety of issues, including:</ID> <ul> <li id="errorExpl2">Internet connectivity has been lost.</li> <li id="errorExpl3">The website is temporarily unavailable.</li> <li id="errorExpl4">The Domain Name Server (DNS) is not reachable.</li> <li id="errorExpl5">The Domain Name Server (DNS) does not have a listing for the website's domain.</li> </ul> </p> </div> </td> </tr> </table> </body></html>

I hope this helps. It is driving me NUTS!!!!
Many thanks for your reply!!!

Best Answer

- Collapse -
Not resolved!

I thought it was at one point after following your instructions. OH WELL, back to square one!!

- Collapse -
Are You Using A Special HOSTS File?

If so, then the "res://ieframe.dll problem" is probably caused when external javascripts from blocked sites are blocked. Somehow your computer is attempting to access a site on the internet at startup. It's basically telling you that the page is not found.

It is also possible to eliminate the popup by changing the setting below:

Open Control Panel-Internet Options-Security tab-Trusted Sites-Custom Level button. Scroll down and "enable" or "disable" the setting below. (Disable is safer.)

"Web sites in less privileged Web content zones can navigate into this zone"

Click on OK, "apply", then OK, etc.

Of course, if you haven't already, be sure the computer is free from all malware.. Download, install, update, then run a full system scan with the free removal tool below:

Malwarebytes Antimalware

Hope this helps.


- Collapse -
Back in the same boat!!

OK, what's next? The box is still there and I'm at a loss at what to do to get rid of the thing. Is there anywhere in the computer I can go to eliminate it?

- Collapse -
Just FYI

Just FYI, I am running Windows 7 (64 bit) SP1 on an HP Model a6632f computer using an Intel Pentium E2220 @ 2.40GHz Conroe 65nm Technology dual core processor. It has 4.0GB Dual-Channel DDR2 @ 399MHz (6-6-6-1Cool of RAM and uses a VA1930wm @ 1440x900 512MB GeForce 7600 GS (EVGA) graphics board. It also has a 488GB Seagate ST3500620AS (SATA) hard drive.
I hope this helps!

- Collapse -
This Is What I'd Try Next

Click on Start button, then type "msconfig" in the search line, then press the "Enter" key.. When the System Configuration Utility loads, click on the "Startup" tab. Once there, search through all the items and UNCHECK any that are incorrect or are attempting to load the internet. Leave CHECK marks in your antivirus, etc. . Restart the computer and see if it fixes the issue..

You could also narrow it down by UNCHECKING ALL of the items in the "Startup" tab, then restart.. Of course, quite a few items need to be checked but by unchecking them all, then restarting the computer, IF the problem popup goes away, you could easily identify the culprit by placing CHECK marks in the boxes, one at a time, and restarting the computer..

Hope this helps.


- Collapse -
It appears, from what you have shown ...

to be a DNS server error. The IP address belongs to Wildblue Communications, Inc. which is an Internet Service Provider - might that be who you have service through?

Use this link to work through the potential "fixes" DO NOT worry or complain that the errors mentioned are not exactly what you report as the potential fixes are generic for all versions of MSIE and Windows. You never got around to mentioning the version of Internet Explorer you are using nor even the version of Windows but I would suggest SKIPPING the "boot to DOS" portion and use Safe Mode with Command Prompt if necessary. Flushing the DNS cache via the command prompt may well solve the issue for you ipconfig /flushdns but don't just blow the various steps off as too complicated or time consuming if you are serious about taking care of your problem because the error is generated by Internet Explorer's ieframe.dll-

CNET Forums