That's a company that offers a cloud-based CRM system.
It's up to you or your IT advisor to see if it would be useful and cost-effective for you. Maybe you don't need a CRM system. Maybe another one would be better for you. Only you know what you need. We don't.
I want to know that about Salesforce. What is this? and how to use in small business. Please join this discussion and clarify my point.