As to how, that varies with your state or city. Call the local court for instructions.
Bought a Samsung Dishwasher, had it professionally installed, worked once.
Watched some You Tube on how to fix but saw time and time again that my model DW80K05050US/AAS01 was unfixable and required perpetual maintenance.
I have a warranty so I called Samsung. They sent out a third party tech. I explained my research to both Samsung and the Tech. the same tech came out 3 times and couldn't resolve the issue.
I explained to Samsung that the issue was indicative of poor manufacturing and that I had no more time to waste their attempts. They promised that if it couldn't be resolved the next time they came out I would be reimbursed for the unit and that install and removal costs would be taken care of.
A team of technicians came out this time and immediately identified the problem and stated that it was a manufacturing issue and unfixable.
Samsung called to schedule another appointment after this. I told them I was promised reimbursement, they said the techs needed to send video of the issue which they hadn't.
So after five visits, and many hours of my time and a dishwasher that hasn't worked for the 6 months Ive owned it they agree to refund me and my installation costs.
When I went to obtain the refund, they are now telling me that I need proof of the original installation costs to obtain reimbursement for the new installation. I dont know how these tow things are related, but cannot obtain the receipt from 6 months ago.
Is it too much to ask that they pay to replace and install their low quality piece of crap? The whole process is designed to wear down the consumer to ta point where they give up. This should be illegal.
Now I am being told by friends to bring them to small claims court.
Any suggestions on how to do this?