Question

What is ProductUpdater on my Mac laptop?

Something called ProductUpdater shows up in my Activity Monitor as consuming 95-99% of CPU and draining my Powerbook battery rapidly. What is this and how can I stop it?

Discussion is locked

Answer
Follow
Reply to: What is ProductUpdater on my Mac laptop?
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: What is ProductUpdater on my Mac laptop?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
It is what is known as a PUP,

Potentially Unwanted Program.
Download and install Malwarebytes for Mac directly from the Malwarebytes website, accept no other download option.
Run it and follow any instructions it gives you.
DO NOT DOWNLOAD MACKEEPER.

Are you sure you are running a Macbook? They were discontinued in 2006 which would make yours, if it is one, a bit long in the tooth

P

Post was last edited on August 15, 2019 5:15 PM PDT

- Collapse -
w

Why don't you recommend MacKeeper?

- Collapse -
MacKeeper is a classic case of Malware.

Google it and you will see all the horror stories about it.
It deeply installs itself on your Mac and is very difficult to remove.
Their popup advertising is suspect too and gained notoriety with their deceptive marketing techniques.
While it is a utility program, for which there really is no need, it should be avoided.

P

- Collapse -
Answer
ProductUpdater is not a PUP in my case

the malwarebytes answer did not find anything of use. I have since removed it. Using Activity Monitor on the Mac I was able to determine that it was the McAfee AV updater process. (In Activity Monitor select the process in question) i.e. ProductUpdater, Select the dropdown 'gear' icon in the tool bar and then select "Sample Process" this informed me that the process was running from the ~/McAfee path. I then chatted with McAfee support and they basically reinstalled the app as a first swing at the pitch. We shall see.

CNET Forums

Forum Info