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Resolved Question

What is causing a continuous rate of data exchange?

Nov 16, 2014 2:49AM PST

I have a Dell 8700 desk top using Windows 8.1. I use a Netgear N600 router, which is used to connect my broadband modem to my pc using an ethernet cable. The router has two lights on the front which flash when data is travelling through the router. Normally, the lights flash slowly and speed up when I download a file or am using email, etc. Two days ago I noticed the lights were flashing continuously. I have run virus check using McAfee and have run a scan using Malwarebytes. No issues found. Any ideas on what is happening or what action I can take. Computer is running with no issues otherwise.

Discussion is locked

edkerins70 has chosen the best answer to their question. View answer
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Answer
Could be down to....
Nov 16, 2014 3:03AM PST

your Av updating or other programmes updating. I wouldn't worry to much.
Dafydd.

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Thanks for the reply
Nov 16, 2014 7:00AM PST

Not sure what "Av" is, but I know that programs regularly update. The lights on the router don't stop blinking at a rapid rate, though, and before a couple days ago, they only blinked at this rate on occasion.

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Answer
Sitting on the Metro desktop.
Nov 16, 2014 3:28AM PST

Many of those tiles chat continuously. I pretty much deleted all but 2 of them. Retro metro?
Bob

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Thanks for your reply
Nov 16, 2014 7:01AM PST

Not sure what you mean by "tiles", Exactly what did you delete?
thanks,

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The tiles on the metro desktop.
Nov 16, 2014 7:56AM PST
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Thanks. I get the 'tiles'
Nov 16, 2014 12:08PM PST

Thanks for the pic. By 'tiles' you mean the app icons on the start page. many of those are apps that I don't use and can safely delete. Others are shortcuts to applications I do use and don't want to delete. My issue is that for the first nine months I owned this computer, my router lights did not blink constantly at a high rate of speed. Three days ago they started constantly. So something has changed. some application or program is communicating much more frequently than before. Again, I've found no virus, spyware, or malware so I don't think it's anything nefarious. But I'd like to be able to correct the issue. Appreciate your comment, though.

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Microsoft did change
Nov 16, 2014 2:11PM PST

So unless you turn off all those tiles, they can chat to the web to update content. That's also Windows Updates that eat a lot.

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Answer
Re: data exchange
Nov 16, 2014 3:53AM PST
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Thanks for your reply
Nov 16, 2014 7:06AM PST

In Windows 8.1, I can open task manager and see what programs are utilizing the CPU and internet time, but I can't tell which is causing the problem. I did open Command Prompt and type in "netstat -aon". A list of IP addresses my portal was contacting was listed. also the status. I don't think I was able to interpret the data completely. My contact at Dell premium tech support wasn't sure. They are investigating and said they'd get back to me. Since my pc isn't showing any signs of difficulty, they were reluctant to continue, but I persuaded them that this behavior was different than normal.

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Re: network use
Nov 16, 2014 5:00PM PST
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Good Steer
Nov 16, 2014 11:06PM PST

I think you pointed me in the right direction. I opened task manager and in the first tab, processes, I found only one application with active use of internet resources, although only at 0.1 mbs. I right clicked on that app and selected 'end task'. the constant blinking stopped. This was a tool installed by Dell premium support to diagnose problems. They uninstalled it in the past, but left it there this time. I'm going to uninstall it. As I was typing this I noticed the blinking became constant again; went back to task manager and the app had started again.

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Re: Dell tool
Nov 16, 2014 11:27PM PST

YIu shoukd be able (either on your own or with some help of Dell) to find the name of that process and how it is started. The quick and dirty solution - if uninstalling doesn't work - is to just rename the executable and see if that gives any fatal errors. If it's limited to a warning at start-up you might prefer that above the continuous data transfer, while Dell thinks about how to totally erase it.

Kees