I can guess this is about some Turtle Beach software but you didn't tell that or a "quoted error message."
My advice is to call its maker and make better posts.
I tried to install software on my PC and got the message "This software can only be installed on a designated system". No one has been able to tell me what that means. What is a designated system? I can't believe that there are no IT professionals out there who know what that is. It's driving me nuts, because I just spent $150 on it so I'd like to know if there's something I can do to fix this issue or not before my time limit to return the software runs out.