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What Happened to my internet@tv service on the BD C6500

by Forever_Downloading / January 1, 2012 4:34 PM PST

Hello, i've had the BD C6500 for approximately 2 years and did all the firmware upgrades with no problems. Sometimes i had to use the wired connection when doing upgrades and that only takes a sec so thats nothing big. One day in early december i came back to use my BD player and noticed a message saying " Please activate internet@tv service " and the four icons of my mostly used apps were gone. I thought nothing big i'll just download the service again but a very strange thing happens. First it flashes the message "STARTING" in the dialogue box at the bottom left of the screen and then it bounces out back to the home screen with the same message to activate the internet@tv service. After selecting the icon to download the service again the message in the dialogue box now says "DOWNLOADING" and stays there indefinately without ever completing the download. Well this is terrible, i mostly use my BD C6500 for the networking with my PC and Youtube and Netflix and only ever watched maybe 2 movies using the disc player. The customer service reps dont know alot more than i do about the player, after resetting it about 20 times they finally told me my warranty is up so i'll have to mail it in and pay about $130.00. A Roku box costs about $80 so im losing money somewhere in there. This all started after upgrading to Firmware 1024.00 which i presume is the latest but the strange thing is it happened about 1 week after the upgrade, just in time for the Christmas shopping season. I wonder ...? Can i downgrade the BD C6500?

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What Happened to my internet@tv service on the BD C6500
by Samsung_HD_Tech Samsung staff / January 2, 2012 3:33 AM PST


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Thank you HD_Tech for the speedy reply.

If i had know i would have asked here first. I will look into that thread, i am trying so hard not to have another box under my TV. I consider Samsung a leader in innovation and was so shockedwhen this happened. Hopefully they can resolve the issue or i'll be patiently awaiting the next firmware update, as i have been doing for the past month. Thanks again and i will greatly appeciate any feedback whatsoever, no matter how insignificant it may seem, goodbye.

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