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General discussion

What does WMP, QuickTV, video files, and IE have in common?

Jul 7, 2006 7:35PM PDT

The weirdest thing happens whenever I use any combination of these programs. My computer does one of the following:

1. freezes up
2. closes one or more of these programs
3. displays " ________ has encountered a problem and needs to close" before it closes the program.
4. restarts before it displays "system has recovered from a serious error"
5. physical memory dump

Discussion is locked

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Can I ask?
Jul 8, 2006 5:26AM PDT

Since this happens on your PC, why isn't there any information about it in your post?

Bob

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Sorry, I'm new to this. Is the following enough info?
Jul 8, 2006 11:21AM PDT

I've had this friend-built computer for 1.5 yrs. The problems started when we upgraded the memory and video card about 5 months ago. Since then, I've reinstalled windows twice. Now, my dvd player will only recognize cd's.


Windows XP Pro SP2
AMD Sempron 2800+
1.99 GHz, 1GB RAM
ABIT motherboard KW7
2x Rosewill 512MB DDR cards
Radeon 9600 Family
Radeon 9600 SEC Family
Saphire ATI Catalyst Driver Suite Ver4.8
Samsung sp1213N
Lite-on DvdRW Sohw-1633 Dual Layer
QuickTV Ver1.0
WMP Ver9.00.00.3349

What does WMP, QuickTV, video files, and IE have in common?
The weirdest thing happens whenever I use any combination of these programs. My computer does one of the following:

1. freezes up
2. closes one or more of these programs
3. displays " ________ has encountered a problem and needs to close" before it closes the program.
4. restarts before it displays "system has recovered from a serious error"
5. physical memory dump

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"The problems started when we upgraded the memory and video
Jul 8, 2006 11:57AM PDT

"The problems started when we upgraded the memory and video card about 5 months ago."

That's good clues to the issues. It's possible your power supply is now overtaxed or it's the usual bad ram or motherboard that doesn't support the new ram proper.

Other items include out of date BIOS, motherboard drivers, a dusty heatsink on the CPU or other parts.

There is not a big clue in your post that points to any specific item except "The problems started when we upgraded the memory and video card about 5 months ago." What this means is you should go back to what worked. Then upgraded only one item to see where the issue was.

Bob

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I hear you, but I still don't know what you're saying
Jul 8, 2006 5:37PM PDT

The friend who built my system is in Europe. I'm a half broke newbie who's never done anything like this before. How hard is it to diagnose and fix my own computer problems.

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One of the first steps is going back to what worked.
Jul 9, 2006 12:15AM PDT

Once we have a working machine then we can try the new parts ONE by ONE testing to see which is good and which is bad.

We leave off the bad parts or have them replaced.

You may be a newbie but when you don't answer my questions or take a hint I need to hear about your power supply or did you leave the cover off to sniff out a heat issue then why should I converse with you? This is not cruel, mean or other but think about it. This is you and me and not a tech support line you are paying for.

You are part of the solution and I'm not there to see the whole picture. You have to be the eyes, ears and senses for this.

Bob