Sorry to read this company's issues are now in their printer division.
The manual is not telling much either.
"Touch this button to open the Apps menu to print directly from select Web applications."
"Enable Web Services"
Also it appears that this is a PLACE HOLDER and may do little today as we read "HP offers periodic printer updates, new Web Services apps".
-> BUT THIS BUTTON DOES NOTHING UNTIL YOU DO MORE.
"Use HP Web Services applications
HP Web Services applications provide useful content that can be automatically downloaded from the Internet to
the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document
To activate these applications and schedule the downloads, go to the HP Connected Web site at
I just bought an m454dw and when I click Apps from the home screen it drills down to Update Print Apps and when that is clicked a loading icon appears with "Updating print apps ..." 3 to 5 minutes later it reverts back to the home screen. If you push Apps again it creates a continuous cycle and no Apps are ever loaded.
This is my second printer in 4 days, the first did the same thing and HP support said it was the motherboard. To me it seems more like a firmware issue. If you have a working machine could you tell me what I am suppose to see or do with Apps and the version of your firmware?
HP's customer service is terrible, they should be ashamed of themselves. The first response from a level 2 support person was "why do you need that feature?" and I am like well why would I want a car with tires when I could just drive around on the rims.