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Question

What could possibly be wrong with my internet

by Mar 3, 2019 4:41PM PST

Ever since my family got our new internet plan ( with new equipment ) I have been experiencing my internet going bad constantly and I feel like I've tried everything. I posted twice on a subreddit already where they've had me ping google, update my drivers, run a trace route, and I've already called my ISP countless times and have had two technicians over so I'm convinced that its not on their side. I don't know how to diagnose what is wrong with my internet I thought the trace route was actually telling me when it would go bad but apparently it could just be my firewall blocking it, which I tried disabling but it still hasn't solved the problem. Here are the links to my two previous posts https://www.reddit.com/r/techsupport/comments/aww997/ive_tried_everything_to_fix_our_new_internet/

https://www.reddit.com/r/techsupport/comments/awa85r/******_internet_after_buying_a_new_internet_plan/

Post was last edited on March 3, 2019 4:42 PM PST

Discussion is locked

13 Posts
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Clarification Request
You are unclear what is wrong.
by r. proffitt Forum moderator Mar 3, 2019 4:50PM PST

We know that ISPs do have outages and these are not 100% working 24x7. You have good advice but didn't reveal what's happening and how you fix it.

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I talk about whats wrong in both the links I posted.
by Oltomfoolery Mar 3, 2019 4:58PM PST

The gist of whats going on is I can't use a cloud gaming service called GeforceNOW because my internet dips constantly. What this service does is let me play games that my computer wouldn't normally be able to run at high settings, all you really need is a good stable internet connection, which I don't have right now for whatever reason. The only thing I can blame right now is ping spikes but that's just my guess as to whats going on right now.

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That would be an ISP issue.
by r. proffitt Forum moderator Mar 3, 2019 5:00PM PST

Post was last edited on March 3, 2019 5:18 PM PST

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SP report
by Oltomfoolery Mar 3, 2019 8:52PM PST
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Just a note about the drivers and DNS.
by r. proffitt Forum moderator Mar 3, 2019 5:20PM PST
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I manually reinstalled/updated my drivers in Device Manager
by Oltomfoolery Mar 3, 2019 5:34PM PST

I'll read and come back to you when I finish

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Device manager is NOT where we update drivers.
by r. proffitt Forum moderator Mar 3, 2019 6:23PM PST

The Update Driver button in Windows is not advised. Use the drivers for your PC from the makers.

As to what other DNS I start with 8.8.8.8 and 4.2.2.1 and do the IPv6 DNS of those as well. I rarely saw a DNS go for the third entry.

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What now?
by Oltomfoolery Mar 3, 2019 8:34PM PST

I've updated my drivers from the websites, changed my IPv4 DNS servers (couldn't figure out how to change IPv6 DNS)

Edit: I just saw the speccy comment on that now

Post was last edited on March 3, 2019 8:39 PM PST

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What should I set my third part DNS to?
by Oltomfoolery Mar 3, 2019 5:55PM PST

So I read about what DNS is and how it works but I don't know what I should set it to, maybe something like 8.8.8.8 ?

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Answer
A Speccy Reading. There's a problem.
by Forum moderator Mar 3, 2019 9:17PM PST

1. The Seagate is causing issues. Look at 01 and 07 and when you see that you almost always get a client complaining of delays. This will cause Windows to pause while the drive retries. NO, the drive is non-repairable and has not failed but does cause performance issues.

Please research this problem as it's been covered on the web so many times.

In my view this is it or the big problem. You replace this first.

2. DIsable the following: https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

3. RAM is single channel. NOT THE CAUSE (see #1) but this is hampering overall speed especially for what you want to do. Get another stick of same size and make to pull this out of the mud.

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Thanks
by Oltomfoolery Mar 4, 2019 5:39AM PST

I think updating the drivers from the makers website helped fix my problem, I appreciate your help a lot. Thanks.

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If it returns it's the HDD.
by r. proffitt Forum moderator Mar 4, 2019 7:52AM PST

If not, then keep that data for another day.

I know about the cloud gaming and you would do well to get the RAM to dual channel. It will help a lot.

Good way to learn about the right way to get drivers.
Bob

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Answer
After you get your
by Mar 4, 2019 4:48AM PST

Hdd and ram fixed plug your machine into the modem....bypass the router.....test.

What is the model number of this machine?

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