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General discussion

What are the warning signs that any PC needs to be replaced?

Apr 12, 2007 10:02AM PDT
Question:

What are the warning signs that any PC needs to be replaced? Is it when a computer says open me in the safe mode? Is it a computer that cycles through the opening windows but never gets to the desktop screen? Is it when my computer won't let me print, or it corrupts my Microsoft documents when it tries to save them? Is there anything that can be done to give CPR to my computer and save it from the recycle heap? Or is it really just time to give it up and move on to new PC?

--Submitted by Janet H. of Rancho Cordova, California



Answer voted most helpful by our members:


None of the examples you gave are absolute signs that a computer has reached the end of its life and needs to be replaced, but rather that it needs some loving care and maintenance. Actually a few of these symptoms might be easily corrected by running a chkdsk /r from the recovery console, performing a virus scan or performing a system restore from safe mode. However, you always run the risk of losing your data whenever you start working on your computer, so backups are always mandatory. A computer is no different than your car, it needs routine maintenance. Thus, the more you drive it or surf the Internet, the more often you need to perform some maintenance. In my experience the number one cause of computer problems has been forgetting to renew antivirus software or ignoring security software expiration warnings. The answer to your question has more to do with your ability to work on your own computer. If you don?t have the time, interest or ability to maintain your own computer, then any of these symptoms could signal the end. I say this because the cost to hire someone to repair your computer, depending on who you call, could add up very quickly to nearly the cost of a new computer. Many of the problems you mentioned above could be and are most likely due to some form of virus, spyware, malware or Windows corruption and could be fixed with a few free programs, some updates and a couple of hours of your time. Probably the worst case scenario would be that your hard drive has or is starting to fail and needs to be replaced. If you replaced the hard drive yourself and reinstall Windows, you might be out $100 for the drive. If you had this work performed at a local repair shop, it could cost you $300 or more. If the computer, when it was working, met your needs and still does, then repairing it may make sense. But you should keep in mind that even though you may have paid $2000 or more for that old clunker, a new computer can be had for as little as $500 today.

I find the most common reasons people dump their old computer are:

? They just want a new one ? Many people just simply want a new computer even though their old one is working just fine. Maybe they want something a little faster or maybe want to make the switch from a desktop to a laptop. Or they just want to be the first on the block to have the latest technology.

? No longer meets their needs ? This could be for any reason including the need for more power to run more advanced games or maybe wanting to tackle something new like video editing.

? Repair Cost too High ? Something has gone wrong and the estimated repair cost is fairly high. If the computer is 3 or 4 years old, it may make more sense to just replace the whole thing.

? Complete Failure ? Something major has happened such as dropping a laptop or a lightning strike has taken out a motherboard.

Computer hardware today is actually very reliable and rarely fails with maybe the exception of the Hard Drives. There are actually very few moving parts inside a modern computer. You have the Hard Drive, the DVD or CD drive(s) and a couple of fans. Everything else is electronic and unless you have a lightening strike or let them overheat, electronic components should last many years (10 or more). Here is a list of possible hardware failures as well as typical cost of the hardware (not including labor):

1. Hard Drives ? $60-$200 - This is the most common type of failure. Hard drives typically last about 5 years for Desktop computers and about 3-4 years for laptops, but can fail at any time. It is actually surprising that they last as long as they do, spinning at speeds of up to 10,000 RPM.

2. Fans ? $9-$29 - I don?t usually see too many fans that have actually stopped working, however they can start making a lot of noise as the bearings or bushings get worn or the blades starts hitting the side of the fan shroud.

3. DVD/CD Drives ? $39-$69 - I don?t know if it is just a coincidence or they are not being made as well as they use to, but I am seeing a lot of failed DVD Drives this year.

4. Power Supplies - $30-$70 ? Many power supplies fail due to a power surge or lightening strike. Dust blocked vents can also lead to overheating related failures.

5. Motherboard/System Board Failure - $100-$300 ? Unless the computer is still under warranty, this kind of failure is usually not worth repairing.

6. Processor Failure ? $100-$500 ? Rare - I can think off only a few processor failures that I have run into and most of them where on homebuilt PC?s where the heat sinks were not installed properly.

Aside from the somewhat rare hardware failures I just mentioned, most all computer problems are software related. Assuming that you have backups of your data (you do have a backup, right?), the best way to completely resurrect and breath new life into a computer that is plagued by multiple problems and cannot be easily repaired with a simple virus or spyware scan, is to wipe it clean and start over by reinstalling the operating system. It is not to say that individual problems can not be isolated and repaired, but there becomes a point where nothing beats a complete cleaning and starting from scratch. And if you are experiencing all or many of the problems you listed above, this is probably the best way to go. There are several methods to perform a reinstall of Windows depending on your make and model computer:

1. Original Windows Installation CD?s ? This would be a Microsoft Windows CD and probably some driver CD?s from the manufacturer.

2. Recovery CD?s that came with your computer ? Some computers come with a set of recovery or restoration CD?s that will allow you to reset the computer back to the way it was the first day that you brought it home.

3. Recovery CD?S that you created ? Many new computers will prompt you to create your own set of recovery CD?s or DVD?s shortly after you set up your new computer.

4. Recovery Partition ? This is a separate recovery partition that the manufacturer placed on your hard drive. It is normally accessed by hit a key combination such as F10 or F11 while the computer starts. Check your computers manual or website for specific information for your exact computer.

5. Image File ? If you really planned ahead, you might have an image file that you can restore from. This image contains an exact duplicate of your hard drive at a specific point in time. You would have had to use some program such as Norton Ghost or Acronis Drive Image to get this image but it is a real time saver.

In most all cases, you will have to reinstall all of the software, printers and other items that you use as well as copy your data back to My Documents, favorites and email from your backups. This can be a big job for the faint of heart, especially if you did not plan ahead for this process. But you would have to do much of the same to set up a new computer as well.

Personally, I usually perform this process on every computer I own about once per year or two. It is the perfect time to do some real spring cleaning and remove some old email, dump programs that I no longer use and just start fresh.

Dana
Wayland Computer

--Submitted by Dana H. of Wayland Computer

If you have any additional advice or recommendations for Janet, let's hear them. Click on the "Reply" link to post. Thanks!

Discussion is locked

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Computer CPR
Apr 14, 2007 11:33AM PDT

This is going to be a short answer.
Basically from the problems you have the best solution would be to completely delete everything on your computer (completely erase the hard drive) and re-install your operative system. Of course this is the easiest way and it will only work if what you have is a software problem. If you have data that you would like to save just store it on some DVDs or use a file-hosting site.

Well... Good luck with your computer.

div_

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When to dump your old computer and get a new one...
Apr 14, 2007 12:23PM PDT

Janet,

My easy answer - a computer is ready for the scrap heap only when it's dead. When it won't power up, won't boot and there's no signs of life. And even then there may still be hardware that can be salvaged from the box and used again. Just because your operating system has issues - corruption, viruses, spyware infestations, etc... doesn't mean it's ready to be thrown out. Your data can be backed up and Windows can be reinstalled, bringing it back to near factory specs.

The $64,000 question here is what exactly is wrong with the computer. Is it infected with viruses/spyware/adware? Any of these items can cause the symptoms you're describing. And they aren't "fatal" for the computer.

Simply backing up data and then copying the files over to another computer MAY solve the problems temporarily - but if one or more of the files are infected with something - you're only going to be moving the problem from one computer to the other. Buying a new computer will speed things up if you're crapware free - for the moment. All computers tend to slow down with age.

Whenever you use your computer, more and more stuff gets written to the hard drive. Every email you get and save gets written to it. Every time you install something new - something gets written to it. Over time files no longer get written to the hard drive in one big chunk. The drive's controller finds open spaces and starts filling them in wherever it can and that leads to slow performance. If you have to find a file that has parts located in 3-4 or more places, it takes extra time to read the whole thing into memory. If your system is free of viruses, spyware and other assorted junk, you could simply try doing a disk cleanup (found in the All Programs/Accessories/System Tools menu)and removing all the deterious from your hard drive and then defragmenting your hard drive.

Unfortunately, given your description, it sounds like there's a bit more going on than a fragged hard drive.

The first thing to do is to make sure your computer is free and clear of crapware - i.e. viruses, spyware, adware, etc... You can do this by going to Trend Micro or Panda Software's web sites and using their online antivirus scanners to neutralize any threats and double check to make sure your files are in good shape. Be sure to scan the entire computer!

Now then... With the first steps out of the way - you will want to evaluate the hardware. The first question you need to ask yourself is how OLD is the hardware in question. If it's more than say, 5 years old, then you quite probably want to either upgrade or get a new one. The reasoning here is hardware that gets to be 3, 4, 5 or more years old is likely to be a lot less reliable than newer stuff. I recently had to rebuild my server (vintage 2001 hardware). To make a really long story short - hardware does wear out and you WILL need to consider your options.

If the hardware is newer than say, a few years, and the hardware itself is fast enough for your needs, and you're not interested in Windows Vista, then a new computer could easily be overkill. As the old cliche goes - No sense throwing the baby out with the bathwater. You've got a few options open to give your old computer a new life - backup your data and reinstall Windows from the install or reinstall/restore CD(s). This will restore the computer's software to it's original state - but will also wipe out any and all applications you've installed which means you'll have to reinstall at least the ones you are currently using. While this may seem drastic - buying a new name-brand computer will probably be a similar experience.

Alternatively, you could also attempt to use one of the plethora of registry cleaner/repair utilities. A word of warning: These utilities, while they DO simplify cleaning up the registry, they should only be used by people who really know what they're doing. By deleting the wrong registry keys, you can trash your entire Windows installation and your only option then would be to reinstall everything anyhow. This should only be attempted by those who know what's safe and what's not.

At any rate, you might simply want a professional to take a look at the computer and see what they think about it. If you DO go down this road, make sure you get someone who's impartial (i.e. NOT someone with a vested interest in selling you a new computer just because). You might also want to get a 2nd opinion.

Now then, if you DO decide it's time to get another computer - you can do numerous things with your old one - from wiping it out and giving it to the kids, or to a charity, or reusing it as networked storage or simply turning it into a recycling center. The options are nearly endless.

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Warning signs of something else
Apr 14, 2007 12:34PM PDT

Hi Janet

Being an owner of a computer business that has seen a lot of problem computers I would have to say that your symptoms give me no indication that your computer needs replacing. It may, or may not, but your answers give information to a different question. Let me explain.

If you brought your computer to me with the symptoms you describe my first thoughts would be that this computer is badly infected by adware and spyware and most likely has a virus or 2. It could also indicate that your main hard drive partition is full and that your hard drive needs a clean up of unnecessary programs, temporary files and media that probably needs putting onto external media and removed. Actually the more I think about it your symptoms do indicate a full hard drive. If your computer has run out of space for a decent size swap file and cannot create the print spooling files then all those things described will occur.

In the first instance your computer may just need the required utilities run and your computer cleaned up such as updated antivirus and spyware tools. In the second instance your hard drive needs cleaning up as described above. at worst you may need a bigger hard drive but more information is needed as your hard drive could have been partitioned into several logical hard drives and you may have plenty of space on one of these other hard drives. I have ssen this before when well meaning friends have set up computers like their own without explaining how to benefit from multiple partitions.

To determine if you need a new computer I would need answers to a completely different set of questions such as, how mauch RAM, how big is your hard drive, and what processor do you have as well as what do you want to do with your computer and what applications do you want to run to see if the specifications match your requirements.

So in summary your symptoms indicate a problem that could occur to the most modern computer on the market today and requires some generally minor maintenance. A new computer on these symptoms would be like performing heart surgery when you need a haircut.

If you post answers to the questions I posed I could more accurately determine if you really need a new computer.

Good luck
Michael F

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New PC
Apr 14, 2007 3:22PM PDT

I would not recommend you purchase a new PC just because you are having a few software problems, if everyone did that, then- well if i did that i would buy one a year.
Admit idly i didn't have as many prob as you but i did have quite a big prob with my operating system (XP) recently, and had to wipe the whole HD and re in stall the lot (Make shore you back up all your important programs & files b4 you do anything like what i am suggesting). If you have any doubts then get an expert to do it.
What i am saying is that only purchase a new PC if you want to upgrade, or it is going to cost more to fix it than to replace it.
Good luck what ever you decide.
I recommend that you get a Toshiba, my work just bought a M110 for $900, witch for the price and specs was a great buy. What ever you decide make shore you buy something with enough memory, processing power, etc for what you are using it for.
Take it to a pro, i am def not one, but i don't think you can do any thing else but wipe and start over- That would be the easiest way any ho

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When a computer is all but dead.
Apr 21, 2007 7:58AM PDT

Computers can be restored! A hard disk can be replaced, as can a CPU (the chip that makes your computer "Go"), Memory, Video/Graphics Card, Sound card etc with something a bit more up-to-date. The only thing that might die is the PSU (Power Supply Unit (the bit with the main Fan in and sits in the top right hand corner at the back of your PC)) but these like everything else can be replaced piecemeal and won't cost you the arm and a leg it would if you went out and bought a new PC!

A good magazine such as PC World or computeractive will help you when the going gets tough and you will learn a whole heap of other stuff that might help you. The future is brighter - your computer can be fixed and it won't be too painful to do it yourself! Hugo65

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All Computers are outdated when sold.
Apr 14, 2007 6:35PM PDT

The reason I say this Janet is not because the usefulness of old computer equipment is lost, but because the latest technology is still in the works all the time. Like I say when the question of buying a car comes up; "Don't buy the first model year of ANY car. Let the bugs get worked out first and if it's a good model, it will improve in a short time." So don't rush out to buy the latest, greatest gear untill the bugs get worked out. This is all to say that we all have outdated stuff to some degree. Not one of my computers in my house is newer then four or five years. Ten year old devices in my network aren't uncommon. My favorite keyboard is fifteen years old and I'll jump through tiny little hoops to get it working on any computer I wish to use full time. This is'nt always possible though and in some cases if you wish to use some operating systems or programs, you must upgrade the hardware first. Vista (as I've read so far) seems to be all about forcing upgrades in your hardware to get in working fully. This is something I don't look forward to at all. XP left out enough of my tried and trusted componants as it is. To late to make short of this I know but it comes down to what you can afford and what you want to run for software. Upgrades will be needed right away if you plan to move up to Vista soon but alot still can be done with the old stuff. One idea is to get your smart techie friend (we all have one right)to turn your old XP or 98 or whatever machine into a hardware firewall or print server or web server. I took the first modern Windows PC machine I build %100 ten years ago into a personal web server. Perhaps like me your family memebers like to browse for ideas in the kitchen to make dinners more enjoyable. A seven year old '98 with a small CRT under the TV makes for more Internet fun in another room. The cook gets help from there easy as well and the old equipment isn't doomed to the land fill. This brings up the biggest reason I use the old stuff. It simply is not a good idea to throw all these old electronic devices into the land fill as many contain poisons that will come back on us eventually. So I say we keep the old Dino's lumbering along for as long as we can make use of them. If you upgrade to a new machine, strip the old one down to a modem and make it your answering machine and weather console near the front door. Maybe use that old laptop for a wireless music jukebox by storing songs on a central network disk and connecting the laptop to and amp and speakers out in the garage for summer BBQ's. I for one will always take the old drives and put them in as secondary's when I get a new pc just so personal files and settings are easy and fast to move onto the new one.
Well good luck and try to find some use for us old guys as many times we can still proform old tasks just as well as before, taking the load off your flashy new guy in town.
Warmly, "old in ohio" Mark

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Life, Death or Reincarnation?
Apr 14, 2007 7:06PM PDT

Windows is a very opaque system and when the OS starts to misbehave, quite often you will not be able to determine the cause or the cure.

With Windows, fault logging information is usually hidden in some proprietary binary format only viewable with the correct proprietary log viewer, AND this app doesn't actually show you enough information to identify what went wrong, AND in many cases the logging facility was not even turned on in the first place AND you can't find where you have to go to turn it on. So you will be lucky if you even get a cryptic error message and a 5-digit error code.

Reports of similar symptoms on the net, even those quoting the same error code, will be found to elicit a range of half informed guesses in response and none of these will help. Because the error code isn't specific enough to identify the fault. It usually doesn't even tell you which software component it was that caused the error!

At this point, when you are forced to give up the search for a specific cure, the conventional wisdom says "re-install Windows".

However just consider the amount of work that this entails - installing and configuring the OS, then loading up the service packs and all the hotfixes - and then doing the same for each and every application you had installed - assuming you can even find the install disks.

It's a huge undertaking and there is no guarantee of success as the cause of the problem might be one of the hundred or so updates you had to install to bring it up to date. Also bear in mind that WinXP is now nearing the end of its (supported) life, so you are sinking all this effort just to preserve a patient that will soon die anyway.

Some will say its just not worth the candle and let it die. However there is a third alternative: Repartition the hard drive and install a free Linux distribution.

How does this help?

Well in the first place, it is easier than rebuilding the old install because in the vast majority of cases you can source all your OS and application updates from the same place and the whole process is automated. So it will take you far less time and effort to get your install up to date than it would to do a Windows re-install with all your old apps.

Secondly it will completely solve any software- or configuration-related malfunction problem you were having.

Whereas, if the original problem was actually caused by faulty hardware, I can pretty much guarantee that the fault will expose itself clearly enough for you to be able to go on the net and find a specific answer. Linux forum answers tend to be a lot clearer and involve a lot less handwaving than the Windows ones, mainly because Linux's internal dialogue is made easily available through a bunch of traditional plain text log files.

So if you had sufficient space to retain the old Windows installation when you repartitioned for the Linux install you may well find that in finding and rectifying a hardware fault under Linux, this has also cured the problem with Windows. At which point you can go back to using Windows again. If you still want to, that is Happy

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When is it time to upgrade
Apr 14, 2007 7:36PM PDT

There are a couple of ways to view this problem. Has Windows tied itself in knots and needs a refresh or is it the hardware that is showing its age? Does the PC still do what you need it to? Can you afford to 'treat' yourself to a new PC?

Try to figure out where the problem lies and if one or more of the following will help extend the life of your PC by a couple of years.

1. Will a new hard drive with a fresh installation of your version of Windows help? Usually hard drives are the first pieces of hardware to wear out as they have moving parts whereas most of the other components will be limited to heat damage and dry joints. Replacing the hard drive gives you the opportunity to create more space, do a spring-clean on your filing structure, reinstall the operating system and applications and load the latest drivers. You can keep your old hard drive intact in case you forget to copy something over or make a mistake and need to start again and restore from your old drive. For the same money or less you should be able to buy a larger, faster drive and for a couple of extra dollars, upgrade the controller too, increasing throughput.

2. Adding more memory usually speeds up an older machine. It is unusual but not unheard of that memory starts getting faulty bits, and with the cheaper non-parity memory does not alert the operating system of faults. More memory will usually just give a faster response time of the PC, faster switching between applications and less reliance on the slower disk swap file. New memory doesn't usually solve reliability problems.

3. Get the latest service pack for your operating system and refresh all your peripherals' drivers. Going up to the latest greatest OS version, Vista, is probably not a good idea if you are sticking with hardware that is a couple of years old but a service pack update will ensure that you are not still experiencing issues that have already been fixed by the software vendors.

4. Get out the vacuum cleaner and a bottle of surgical spirits and give the innards a clean. Dust in the fan can cause noise and reduces efficiency of the airflow.

The alternative to all of this is to treat yourself. Consider a Mac Mini, which for a couple of hundred dollars, allows you to keep your existing peripherals but get a new machine. (Note that if you are planing on running Parallels and running Windows within OS X, you will need to upgrade the Mini's memory.) You can always just install Boot Camp and run the machine as a new Windows machine but you will be missing out on the great OS X experience.

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Salvage?
Apr 15, 2007 12:22AM PDT

Ugh, I hope you haven't experienced all of those symptoms Janet.
Some of the symptoms you describe can be fixed by a comprehensive clean out and re-initialisation of the data on the hard drive - back up what data and settings you you want to keep, locate all the installation packages and cds, then wipe the drive and start over.
If the computer is less than 5 years old it would most likely still be powerful enough for your needs, making this a worthwhile option to consider.
The document corruption on the other hand hints at a worn out hard drive which needs to either be replaced or be put through a level 2 SpinRite treatment.
So, there's my thoughts on why you don't need to get a new PC.
You may have been looking/yearning to get a more powerful computer for some time now, or even considering moving to Vista "shudder", both of which provide the neccesary justification to get that newer PC.
If you feel the technical inclination, I'd certainly recommend trying to salvage the old PC if it's worth the effort, otherwise start looking at the deals on offer.
Best of luck - Daniel

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traduza-me para portugues;nao sei ler ingles
Apr 15, 2007 2:19AM PDT

por favor envie-me em portugues ou n

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Remember Computer is just a machine which has HW & SW
Apr 15, 2007 4:57AM PDT

Well accoring to me a computer is just a machine which is built on complex hardware and works based on the software installed on it.From my personal experience as hardware tech support for Hewlet Packard there is nothing that cannot be fixed on a comp. Imagine a second hand tyre being replaced on a new ferrari, No matter how good a driver you are and no matter how good the car is still it is running on a bad set of tyres and similarly bad car with brand new tyres will also do no good coz no matter how good the tyre is the car will still perform the same. So its the same concept on the PCs as well. The Hardware on the comp is like your car and the Software that runs your car is your software which are like tyres, Both of them need to go hand in hand. So my point here is, if your comp starts only in safe mode then there are two possibelities, one HW and two SW.If it is HW it might be a problem with the graphics card or the display adapters or some time even the memory on the come. If it is SW it might be a problem with some program installed on the comp or the OS itself. In both the cases if we know what the problem is we can fix it. If the problem is that the comp never gets into the windows desktop then it might be a cleare cut issue with the OS, i.e if there were any changes that were made both HW or SW in the OS regestry that was not healthy for the comp. 70 to 80% of the time a OS repait will fix the problem but if repair does not work you can always formatt the OS. If you comp stops printing then there might be a problem with the printer ot self or the port or the driver or the software that was suppose to be installed. The trick here is to identify where the problem and isolate it. And if the MS files get correpted when you try to save it then it might be a virus issue or problem with micro soft software it self, reinstalling which will fix the problem. So my point here is, Computer is just a machine. If one knows how to use it and isolate what the issue with the comp is every thing can be fixed. As far as replacement is considered, you can always upgrade to your requirements as time pass on. Repacement will be an expensive move if you have this tendency to break.

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warning sign to watch out for
Apr 20, 2007 1:29PM PDT

1. Its so old you cant get parts.
2. You look inside and the Capacitors are bulging or leaking on the Mother Board.
3. You've added everything including the mud flaps and it still isn't fast enough to run any of those new programs.
4. You can't install that new Hd or other goodie because there just isn't enough space inside the box. This is especially true of machines with proprietary components.
Most of the time you can just nuke the system (Reformat and reload windows) and it is just like bran new. Just remember most retailers would rather sell you a new machine than have you get it fixed. They are usually inexperienced Parts-Replacers not real Technicians. In conclusion, the main reason to replace is Age and Speed. Its as simple as that.

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I did
Apr 15, 2007 8:08AM PDT

When I started my IT company after leaving my last employer, I sold my old desktop PC and bought a Sony PCG-GRT916V laptop (P4 with all the bells and whistles at the time). It has and still does server me well for Adobe Photoshop work, photos, website design, on onsite usage like diagnostics and system backups when I'm with clients.

I have noticed of late that it is lagging. I do however in the laptops defence install and test allot of applications, so this is more then likely the cause.

As this model only has 3 usb 2.0 ports, I also use a usb 2.0 hub as I run my Sony P990i, HP Printer, TomTom One, external hard drive, Microsoft usb optical mouse, and Logitech usb keyboard at the same time. For the internet I use a Netgear DG834N wireless RangeMax Next 4 port adsl modem/router, and run that via network cable and wireless to the laptop. I use netgear because of the built in firewall to add security, ability to map ports for vnc and web servers, and that I also run 3 other pcs plus customers systems as well.

Laptops are very handy, and with modern day laptop technology they are becoming as powerful as PCs, but lighter, more stylish, and a lot more handy/mobile. Prices area also begining to full inline with PCs, such as Asus entry level core 2 laptops with Windows Vista Home Premium pre-installed for as little as

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When to change your PC
Apr 15, 2007 4:27PM PDT

Literally, there are no signs to change your PC. All so called BSOD's or system crashes or even Hardware being outdated should not bother you as long as your system is working fine or even has a few software crashes or probably may need a few hardware changes. Changing your entire PC depends on your technological usage, your storage needs and/or your urge whether to be technologically updated or not. For basic needs like Music, emails and basic internet, even an old PC with Pentium III & windows XP works fine. If you need PC for higher & faster internet browsing, for running high end softwares and games, for critical data storage & for Faster computer speed, you definitely need a new computer. I personally own an old P-III 750 Mhz with 40GB HDD which I use for Music and basic internet use like emails. I have been using it for the past 5 years & its good as long as i feel the urge to get a new one. so as i told it depends on your use and definitely money if you have that it to spend that extravagantly on a new state-of-the-art PC.
Saby P
Dell Technician

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What is wrong with my PC?
May 27, 2007 11:42PM PDT

My PC WAS WORKING FINE, UNTIL i HAD TO MOVE AND TRANSPORT IT IN MY CAR. Now, I don't get any pictures or anything on my screen , it is dead. It switches on, ok, lights go on ect, but no pictures or writing on screen. People told me that the graphic card could have moved in transportation process and that it could just be inserted into the right position and walla it will work again? Can this be? As I said there was nothing wrong with the PC when I unplugged it. My PC IS A PIII from Samsung.

I need to get my PC up and running again, please advise on what to do

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*if* you have a graphics card...
May 28, 2007 12:22AM PDT

You might want to open the box and make sure the graphics card is tightly plugged into its slot. Be sure to have the machine *off* and ground yourself (touch a piece of metal plumbing or something) to bleed off any static electricity. Find the card - that is, if you don't have an integrated graphics system on your motherboard - that your monitor plugs into, and give it a good push down.
Should do the trick.

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The Computer is a complex machine
Apr 15, 2007 9:43PM PDT

The Computer is a complex machine with many parts working as one like an automobile. I ask would you change your car if it stops or fails a few times. Most probably you will not. If your PC is experiencing those problems the problem may lie in the operating system or the hard drive with can be repaired by yourself or a professional. Its gets bad when you do not get the POST on boot up, or a blank screen indicating memory or video problems. This is reparable. Motherboard problems are the ones you should be concerned about symptoms range from the PC not coming on at all to sudden shutdowns, when this happens then consider changing your PC.

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When the price of the repair or upgrade is too high
Apr 16, 2007 12:57AM PDT

Change comes fast in the world of computing...new apps can require more horsepower than your current computer has...Used to that 64 MB of RAM was big time...Just a few years later many computer apps would choke to death on only 64 MB of RAM...It doesn't take long these days to fall behind in the battle for more speed and capability...If the upgrades to your old computer get too close to the price of a new computer that is up to speed for what you use it for...Same goes for repairs...If you can't repair it yourself you can run up a big repair bill if the problems are too extensive...So my advice would be to weigh the price of what needs to be done to get your computer the way you need it to be...against the cost of a new computer that is ready and able to do what you need it to do...If the cost of the former is too close to the cost of the latter it's likely you be better off trading the old one in for a new one.

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Computer Replacment
Apr 16, 2007 1:11AM PDT

Janet,

I don't know that there is ever a cut and dry answer to this question. There are always a lot of variables to consider.

You did not list any of the specs of your computer, which would have been helpful to give you a more objective answer. But, as a general rule, if your computer is more then 3-4 years old you may want to consider a new computer. That is not to say that a 3-4 year old computer will not work just fine for you. It just means that you can spend a lot of money to fix a computer (spend more then it is really worth) and still end up with a relatively old computer.

Not knowing the specs of your computer and using only the information provided, I don't think I would feel comfortable recommending replacement or not. None of the symptoms you are describing would say "replace computer" to me. All of them probably have solutions and are more indicative of software/operating system problems. A simple rebuild of your system may be all you need to fix the problems.

To me the bigger question is, does the machine do what you need it to do when it was/is running properly? If you are only using the machine for internet, email, document editing, and things of that nature, an older computer will probably work just fine for you. If you are finding that you are maxing out your computer with high end applications, video editing, or gaming, then you may want to consider a new machine anyway. If you are considering upgrading to Windows Vista anytime soon, you will also be required to buy a new machine to run it properly.

The last thing to consider is, can you afford a new computer right now? If the answer is "yes," then it is probably easier to just buy a new machine. Then you will have the latest and greatest and should be trouble free for a few years to come. If the answer is "no," then you should be able to fix your machine for a fairly reasonable price.(much cheaper then buying a new one anyway.)

Computers can almost always be repaired/upgraded cheaper then buying a new computer. The question comes down to how much is the computer worth vs. how much is a new one? At some point it is going make more sense to purchase a new computer then keep fighting an old one. But that all depends on your needs, your financial situation, your technical abilities, and the specs of your machine.

Sorry I cannot give you a more specific answer. If you provide more information/history about your system, perhaps I could give you a more concise answer.

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Nicely Done
Apr 21, 2007 2:17AM PDT

You cover all of the ground rules for computing. I think not a lot of PC users know what you just said.

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system life span/upgrade
Apr 16, 2007 9:52PM PDT

it all depend on the reason at that point in time.

What may prompt for change of System;
Reason (1)this may be as a result of fairlure of some integral part of the Motherboard. e.g. IDE port,PCI slot,AGP slot and onboard devices like onboard VGA CARD, sound card e.t.c


Reason(2)Upgrade incompactibility.

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Signs computer needs replacement
Apr 16, 2007 10:06PM PDT

None of the examples you gave are absolute signs that a computer has reached the end of its life and needs to be replace, but rather that it needs some loving care and maintenance. Actually a few of these symptoms might be easily corrected by running a chkdsk /r from the recovery console, performing a virus scan or performing a system restore from safe mode. However, you always run the risk of losing your data whenever you start working on your computer, so backups are always mandatory. A computer is no different than your car, it needs routine maintenance. Thus, the more you drive it or surf the Internet, the more often you need to perform some maintenance. In my experience the number one cause of computer problems has been forgetting to renew antivirus software or ignoring security software expiration warnings. The answer to your question has more to do with your ability to work on your own computer. If you don?t have the time, interest or ability to maintain your own computer, then any of these symptoms could signal the end. I say this because the cost to hire someone to repair your computer, depending on who you call, could add up very quickly to nearly the cost of a new computer. Many of the problems you mentioned above could be and are most likely due to some form of virus, spyware, malware or Windows corruption and could be fixed with a few free programs, some updates and a couple of hours of your time. Probably the worst case scenario would be that your hard drive has or is starting to fail and needs to be replaced. If you replaced the hard drive yourself and reinstall Windows, you might be out $100 for the drive. If you had this work performed at a local repair shop, it could cost you $300 or more. If the computer, when it was working, met your needs and still does, then repairing it may make sense. But you should keep in mind that even though you may have paid $2000 or more for that old clunker, a new computer can be had for as little as $500 today.

I find the most common reasons people dump their old computer are:

? They just want a new one ? Many people just simply want a new computer even though their old one is working just fine. Maybe they want something a little faster or maybe want to make the switch from a desktop to a laptop. Or they just want to be the first on the block to have the latest technology.

? No longer meets their needs ? This could be for any reason including the need for more power to run more advanced games or maybe wanting to tackle something new like video editing.

? Repair Cost too High ? Something has gone wrong and the estimated repair cost is fairly high. If the computer is 3 or 4 years old, it may make more sense to just replace the whole thing.

? Complete Failure ? Something major has happened such as dropping a laptop or a lightning strike has taken out a motherboard.

Computer hardware today is actually very reliable and rarely fails with maybe the exception of the Hard Drives. There are actually very few moving parts inside a modern computer. You have the Hard Drive, the DVD or CD drive(s) and a couple of fans. Everything else is electronic and unless you have a lightening strike or let them overheat, electronic components should last many years (10 or more). Here is a list of possible hardware failures as well as typical cost of the hardware (not including labor):

1. Hard Drives ? $60-$200 - This is the most common type of failure. Hard drives typically last about 5 years for Desktop computers and about 3-4 years for laptops, but can fail at any time. It is actually surprising that they last as long as they do, spinning at speeds of up to 10,000 RPM.

2. Fans ? $9-$29 - I don?t usually see too many fans that have actually stopped working, however they can start making a lot of noise as the bearings or bushings get worn or the blades starts hitting the side of the fan shroud.

3. DVD/CD Drives ? $39-$69 - I don?t know if it is just a coincidence or they are not being made as well as they use to, but I am seeing a lot of failed DVD Drives this year.

4. Power Supplies - $30-$70 ? Many power supplies fail due to a power surge or lightening strike. Dust blocked vents can also lead to overheating related failures.

5. Motherboard/System Board Failure - $100-$300 ? Unless the computer is still under warranty, this kind of failure is usually not worth repairing.

6. Processor Failure ? $100-$500 ? Rare - I can think off only a few processor failures that I have run into and most of them where on homebuilt PC?s where the heat sinks were not installed properly.

Aside from the somewhat rare hardware failures I just mentioned, most all computer problems are software related. Assuming that you have backups of your data (you do have a backup, right?), the best way to completely resurrect and breath new life into a computer that is plagued by multiple problems and cannot be easily repaired with a simple virus or spyware scan, is to wipe it clean and start over by reinstalling the operating system. It is not to say that individual problems can not be isolated and repaired, but there becomes a point where nothing beats a complete cleaning and starting from scratch. And if you are experiencing all or many of the problems you listed above, this is probably the best way to go. There are several methods to perform a reinstall of Windows depending on your make and model computer:

1. Original Windows Installation CD?s ? This would be a Microsoft Windows CD and probably some driver CD?s from the manufacturer.

2. Recovery CD?s that came with your computer ? Some computers come with a set of recovery or restoration CD?s that will allow you to reset the computer back to the way it was the first day that you brought it home.

3. Recovery CD?S that you created ? Many new computers will prompt you to create your own set of recovery CD?s or DVD?s shortly after you set up your new computer.

4. Recovery Partition ? This is a separate recovery partition that the manufacturer placed on your hard drive. It is normally accessed by hit a key combination such as F10 or F11 while the computer starts. Check your computers manual or website for specific information for your exact computer.

5. Image File ? If you really planned ahead, you might have an image file that you can restore from. This image contains an exact duplicate of your hard drive at a specific point in time. You would have had to use some program such as Norton Ghost or Acronis Drive Image to get this image but it is a real time saver.

In most all cases, you will have to reinstall all of the software, printers and other items that you use as well as copy your data back to My Documents, favorites and email from your backups. This can be a big job for the faint of heart, especially if you did not plan ahead for this process. But you would have to do much of the same to set up a new computer as well.

Personally, I usually perform this process on every computer I own about once per year or two. It is the perfect time to do some real spring cleaning and remove some old email, dump programs that I no longer use and just start fresh.

Dana
Wayland Computer

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Waytron Kudos
Apr 20, 2007 8:24PM PDT

Nice answer Waytron. I had a question though. What might cause a motherboard to fail as you mentioned in your item #5? Also, what tools might you suggest to diagnose the health of my hard drives? Also, what is the lifespan of a SCSI drive that's on fulltime?

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Reasons a MOBO could fail
Apr 21, 2007 12:22AM PDT

#1 Electrical shock - Improper of plain non use of a surge protector can allow the surges, spikes, drops, and all other sorts of electrical problems filter through your house and into your computer. Remember, it is sensitive to electrical problems, and it is a sophisticated piece of electronics.

#2 Bad Power Supply - I had one like this yesterday. Customers MOBO stopped POSTing, so he replaced the MOBO, just to have the same problem. He brought the machine in to me, and I began various testing, and discovered that both MOBO's were no good, and neither was his power supply. In the end, he had to buy a third MOBO and a new power supply. Remember, if that power supply is not providing optimum power, the mobo is at risk.

#3 Shock - Another customer of mine had his child pull his cables, which dragged the machine off his desk, and onto the floor. After that it wouldnt boot. Again, I reiterate, sensitive electronics, they like to sit still whilst they are running.


I cant think of any others atm, if after my next cup of coffee more come to mind, I will post.

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Some other reasons as well
Apr 22, 2007 6:33AM PDT

As a power supply can very well damage a motherboard due to over-volting, the BIOS chip itself can be faulty or fail after a period of time. Some find that after using a computer perfectly for years, they suddenly can't get the system to POST, even after clearing the CMOS and removing the battery. A replacement BIOS chip is really the only way to get past this rather annoying incident, and in most cases the BIOS chip is soldered to the motherboard, making replacement of the chip risky. I had to replace a BIOS chip myself after it went bonkers, and let me tell you, it wasn't an easy task, but after it was replaced successfully, it POSTed right up and worked fine until I replaced the entire computer a year later.

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Hard Drive Life
Apr 21, 2007 7:40AM PDT

A SCSI hard drive has the same life as a normal ATA Hard drive. It can last all the way from a couple weeks to 10 years. I have a Maxtor drive that is in my Pentium 2 computer from 1998 and it still works fine with no bad sectors, on the other hand, I just bought a Maxtor hard drive from Staples and had it fail on me in a couple days with bad sectors. One thing that you should do to increase the life of your hard drive and also performance is to pick up a hard drive cooler. For any component inside the computer, the cooler it runs, the better it is.

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Reply
Apr 21, 2007 9:32PM PDT

Motherboard designs have improved and failures are not as common as they were in the 80?s and 90's but still happen due to many factors. Heat is the probably the number one cause of failure although cycling between heating and cooling can also cause failure due to expansion and contraction. A manufacturer using low quality or under rated components can also lead to premature failure. Most motherboard failures that I see today are due to the following:

1. Power Surge ? This is usually due to a lightening strike but can also occur at other times.

2. Overheating ? Dust blocking the cooling vents or heatsinks can really cause a problem. Some models are not designed correctly and can run very hot even with minor a dust buld-up.

3. User Error ? I have had many users destroy their motherboard trying to work on their own system. Static Electricity, dropping a screw on the board and shorting it out, damaging a trace with a screw driver and installing memory incorrectly can all cause permanent damage. Static electricity while handling components can also lead to latent failures that can cause failures later.

4. Constant Cycling ? I have seen some computers that have failed early due to many on and off cycles. Some people turn their computer on and off 5 or 10 times per day. Minor power surges during startup as well as the constant expansion and contraction of the board and components can lead to stress damage. This is similar to light bulbs that typically fail more often when first turned on.

5. Poor Design or Low Quality ? If a manufacturer uses low quality components or a bad design this can lead to early problems. For example: Just this week I had a customer that has about 30 computers on their network. They had a power failure on Monday due to high winds and when the power was restored there was a line surge. Out of 30 Dell computers, they have about (13) Optiplex 260?s, (14) Optiplex 280?s and 3 brand new Optiplex GX520?s. Tuesday morning we found that many circuit breakers had blown and several power strips had failed and all 3 Optiplex GX520?s had died. I had to replace the power supplies in all three computers. Why just these three?... My guess is this model was just not designed as well as the other models.


HARD DRIVE LIFE

I have not really found any test that has helped me determine when a hard drive will fail. I have had drives that passed every test and failed a month later. The only protection is in a solid backup plan or setting up mirrored drives. SCSI drives are typically designed to be more reliable but I have not really found them to last any longer than IDE or SATA. I just don?t seem to see the premature failures. I personally have never had a SCSI drive fail after only six months like I have with other drives. I think you will find that if you look up the MTBF for your specific drive your will still find it to be about 5 years. Keep in mind that even though SCSI drives are generally built better, some of them spin much faster than IDE or SATA drives which leads to wear. Personally, I would never put anything that I really care about on any drive that is over 4 years old. But that is just me. It is just like anything else. You can have one that lasts 10 years and another that only lasts a year.

Dana

Wayland Computer

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Where is chkdsk/r found.
Apr 21, 2007 1:25AM PDT

Your answer was great. I am puzzled by what you mean when you say "running chkdsk/r from your recovery console. Do you mean the original Windows disk ( retail version of Windows XP Professional). Is the chkdsk/r found on that disk or do I need something else.If it is on that disk, how do I find it.
Thank you.

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chkdsk /r
Apr 21, 2007 9:19PM PDT

The recovery console approach is for computers that will not boot or are stuck in a continous reboot loop.

If your computer boots, then you can run chkdsk instead from Windows.
Click on My Computer
Right Click on the C: Drive
Select Properties
Select Tools tab
Select Error Checking
Check off both boxes
It will tell you that it will run the next time you restart, Click Yes
Restart your computer
NOTE: This can take an hour or more to run.


RECOVERY CONSOLE
Just to recap, this proceedure could result in data loss. Some computers when booting will offer the option to go to the recovery conlole. On others, the recovery console can be found by inserting an original Windows CD or some recovery CD's like those that come with Dell computers. At the first screen there is an option to press "R" to get into the recovery Console. Depending on what equipment you have around, you could also remove the drive and install it into another computer as a second drive and run chkdsk from there or put the drive into a USB enclosure to connect it to another computer. For more information on the Recovery Console visit:
http://support.microsoft.com/kb/314058


Dana
Wayland Computer

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Ups, good choice to keep your old computer run long and hard
Apr 21, 2007 1:30AM PDT

I worked at a computer repair shop as a summer internship and found that as much as we would fix computers we would also give the bad news to the owners. Over one summer at least 25 computers,5 printers and about 30 monitors came in and due to lighting strike the owner was never able to use it again, too bad those owners never spent the extra $40 to buy a ups. Ups's come in many forms (home use, business, and server) apc sells a ups for most home users that goes for $40. i don't know about you but $40 is worth it if it means that your home computer will keep on going for up to 24 min after a power out AND keep you going after most power surges and strikes, can your $2 power strip do that?

-Martin

apc.com
(specs taken from site under 50w 160 volt model, times vary from 24-2min depending on the wattage demand)