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Question

What are the correct drivers for ASUS F550DP-XX550H?

Aug 7, 2019 3:43AM PDT

I automatically install the drives for my laptop from AMD shortly after I get a BSOD and Windows corrupts. please help!

CPU: AMD A10-5750M

Discussion is locked

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Answer
Re: drivers
Aug 7, 2019 3:51AM PDT

The common answer is "the drivers from the site of the maker". That's Asus.

And what is this "automatically install"? A good rule for drivers is "if it ain't broke, don't fix it".

Moreover, it's unclear what drivers you installed, what BSOD you got, what exactly "Windows corrupts" means and if the BSOD is related to these drivers.

With such lack of information, no remote help seems possible.

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I don't know what I have
Aug 7, 2019 5:27AM PDT

The drivers I install from https://www.asus.com/ cause a BSOD, I do not know what the description of the BSOD was but what I remember that when I googled the BSOD error code when the crash happen, it came up as faulty graphics driver.

I can't even identify which graphics card does my laptop have: It has 8560g because it comes with AMD A10-5750 APU but there another secondary graphics chip in my laptop, right now it says 8600m series. It doesn't even identify the second graphics chip.

The laptop model ASUS F550DP-XX550H is supposed to have 2 graphics chips. but when I search online for specifications the search result show similar laptop models and the information doesn't say what the second graphics chip is.

1.DXDIAG:
https://imgur.com/a/pvHM7HV

2.MSINFO32 (Summary)
https://imgur.com/a/s7mZkxO

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Re: graphics
Aug 7, 2019 5:45AM PDT
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Back to windows 8?
Aug 7, 2019 6:09AM PDT

I should revert to windows 8?

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Re: revert to Windows 8
Aug 7, 2019 11:11AM PDT

If it still doesn't work after using the recommended go back method (it used to be called Asus e-recovery, if I remember well) you know it's hardware.

If it works then, reinstall Windows 10 as you did a few years ago and it should work as well as it did originally in Windows 10, although - unless you made a backup of the .iso file of the original Windows 10 - it most likely will go up to version 1903 immediately.

Since it doesn't work now, nothing is lost, if you have (or now make) a backup of all your files.

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I can confirm this.
Aug 7, 2019 11:17AM PDT

I just had an office laptop wig out on the 1903 update. It was no big deal as it was just the usual office setup so I did a reset and save user files which worked then it updated to 1903 along the way.

It's working fine now and a trip to Ninite.com to quickly reinstall the usual apps and the user is back at it albeit a hour later.

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8550G?
Aug 7, 2019 6:14AM PDT

The device manager says that I have a 8650G not a 8550G?

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It appears
Aug 7, 2019 8:28AM PDT

You are relying on Windows or another app to find drivers and that combo can be awful.

There's also the issue this is an older machine so you can't be sure if it's drivers yet so YES you go back to factory conditions which means the OS it shipped with.

After that works you know that your PC is OK and can start with a clean install of W10. BUT .... You'll have to ask the maker what drivers to use PLUS disable Microsoft's automatic driver updater for this PC since you found it to not work on this model.

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PS
Aug 7, 2019 5:29AM PDT

Windows updates also cause the same BSOD:
I had to completely disable windows updates.

The performance is so abominable that it can't even play a 1080p60 video on youtube. It buffers every 3-5 secs.

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More problems
Aug 7, 2019 5:39AM PDT

The Msinfo summary says that the model is X550DP and according to asus.com a X550dp should have an AMD® APU A8-5550M Processor but my laptop has an A10-5750 chip....