Storage forum

General discussion

western digital external hd no longer recognized

by professor stas / August 19, 2006 10:30 AM PDT

I recently got a SimpleTech 160GB external hard drive (model #96300-4001-001) to replace the Western Digital 80GB external (model #WD800B008-RNN) that I had managed to fill up. When I connected the Simpletech drive, I couldn't access the WD drive. I shut down and disconnected the SimpleTech drive and started up again, but the WD drive was no longer recognized. Everytime I connect the WD drive, windows (XP) gives me a USB Device Not Recognized message and lists the drive as an unknown device on a 6 port USB hub (it's not connected to a hub). I thought this might be an issue with the drivers installed on my machine so I've hooked it up to others with the same results. I've tried uninstalling and reinstalling the drive in the device manager and running WD's diagnostic software (as was recommended by their tech support) to no avail.

Is there anything I can do to get the drive to be recognized again?

Discussion is locked
You are posting a reply to: western digital external hd no longer recognized
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: western digital external hd no longer recognized
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
try this
by linkit / August 20, 2006 8:14 AM PDT

Remove the drive from of its case
Connect it as secondary internal HD (slave)

Go to DISK MANAGEMENT
Right-click on the HD and select PROPERTIES
Click the TOOLS tab
Click the CHECK NOW button
Check both options and start the scan

If successful, install the HD in the external case.

* * * * *

Before you use any USB drives, make sure that XP has SP2 and Windows Update shows that XP is fully updated.

Always unmount external USB drives using the "Safely Remove Hardware" icon down by your clock.

Collapse -
questions
by linkit / August 20, 2006 8:20 AM PDT

What is your computer model name?
Are you connecting to front or rear USB ports (some have more power than others)?
Have you tried other ports (some may be USB1.1 and others USB 2.0)?

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?