Finally, after over a week of waiting Igot a response from Western Figital Support and it was greatly unhelpful to say the least:
We apologize for the delay in responding to you. Due to heavy volume, we are currently beyond our normal turnaround of 1 business day.
We realize that some of you may have already found the answers to your questions. In an effort to respond to your needs more efficiently, please do one of the following:
If you have already found the answers to your questions and DO NOT REQUIRE a response from us, please DO NOT REPLY to this email.
If you have not found the answer(s) to your question(s) and DO REQUIRE a response from us, please REPLY to this email. In your reply, you can just state that you still need an answer to your questions. If you do not respond to this email, we will assume that you do not require a response from us.
I just hope im not gonna have to wait another week for another response :/