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General discussion

Western Digital 500GB Install Guide?

Jan 8, 2007 8:19AM PST

Hello, I just purchased a new HD (Western Digital, 500GB), but it arrived without an installation guide... When I try to copy something to it, it doesnt always work... I tried formatting it, but it didnt help... I need that guide or a tip to how to properly install it...

Thanx in advance Wink

Discussion is locked

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Specs
Jan 8, 2007 8:26AM PST
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more info please
Jan 8, 2007 8:45AM PST

Does your computer have the latest system BIOS installed?
Does your computer have the latest motherboard drivers installed (download from computer maker)?

What is the model name of the external drive?
Did you format it with NTFS (don't use FAT32)?

WD installation guides here:
http://support.wdc.com/techinfo/installation.asp

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Reply
Jan 8, 2007 9:11AM PST

Yes, I've got the latest drives and all...
Model name? Is this it? <b>WD 5000KS External USB Device</b>?
On the packaging it says "MyPicture Book, External Hard Drive 500GB Essential Edition USB 2.0 Interface"

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Model
Jan 8, 2007 9:13AM PST

Oh, found the model:
WD5000C032

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Try rear USB ports
Jan 8, 2007 11:42AM PST

Try attaching it to the rear ports on your desktop. Then go in to DISK MANAGEMENT and format the drive with NTFS. Successful format?

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(NT) Visit WD support and get the WDtools or similar
Jan 8, 2007 1:16PM PST
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Didnt help
Jan 12, 2007 6:16AM PST

Hello, I did try connecting it to the rear ports/reformatting it and contacted the WD support... In the first case, nothing helped. In the second - WD, although claim to respond within 24 hours, still havent replied after 4 days...

Still looking for solution.. Please help Sad

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Anyone, please?
Jan 13, 2007 10:56AM PST

Anyone, please?

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So you power up the new HDD, plug it into a USB port and
Jan 13, 2007 12:22PM PST

then what happens ?

Drive is spining up ...right ?

Drive is recognized by your system ?

Keep in mind until it's partitioned and formatted..Explorer cannot 'see it'.

If it doesn't work on your PC...can you try it on another PC ??

VAPCMD

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Reply
Jan 14, 2007 2:10AM PST

The drive is spinning...
The drive is formated (NTFS)...
The drive is recognised by the system...
The drive does work on my older pc with USB1.1, but slower...

The drive does work at times, after a number of tries, but its not normal... this is not why i spent so much money for a drive to malfunction most of the times... ://

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Reply
Jan 15, 2007 8:59AM PST

Finally, after over a week of waiting Igot a response from Western Figital Support and it was greatly unhelpful to say the least:

We apologize for the delay in responding to you. Due to heavy volume, we are currently beyond our normal turnaround of 1 business day.

We realize that some of you may have already found the answers to your questions. In an effort to respond to your needs more efficiently, please do one of the following:

If you have already found the answers to your questions and DO NOT REQUIRE a response from us, please DO NOT REPLY to this email.

If you have not found the answer(s) to your question(s) and DO REQUIRE a response from us, please REPLY to this email. In your reply, you can just state that you still need an answer to your questions. If you do not respond to this email, we will assume that you do not require a response from us.

...
I just hope im not gonna have to wait another week for another response :/