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Western Digital 500GB Install Guide?

Hello, I just purchased a new HD (Western Digital, 500GB), but it arrived without an installation guide... When I try to copy something to it, it doesnt always work... I tried formatting it, but it didnt help... I need that guide or a tip to how to properly install it...

Thanx in advance Wink

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more info please

In reply to: Western Digital 500GB Install Guide?

Does your computer have the latest system BIOS installed?
Does your computer have the latest motherboard drivers installed (download from computer maker)?

What is the model name of the external drive?
Did you format it with NTFS (don't use FAT32)?

WD installation guides here:
http://support.wdc.com/techinfo/installation.asp

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Reply

In reply to: more info please

Yes, I've got the latest drives and all...
Model name? Is this it? <b>WD 5000KS External USB Device</b>?
On the packaging it says "MyPicture Book, External Hard Drive 500GB Essential Edition USB 2.0 Interface"

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Model

In reply to: Reply

Oh, found the model:
WD5000C032

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Try rear USB ports

In reply to: Reply

Try attaching it to the rear ports on your desktop. Then go in to DISK MANAGEMENT and format the drive with NTFS. Successful format?

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(NT) Visit WD support and get the WDtools or similar

In reply to: Reply

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Didnt help

In reply to: Visit WD support and get the WDtools or similar

Hello, I did try connecting it to the rear ports/reformatting it and contacted the WD support... In the first case, nothing helped. In the second - WD, although claim to respond within 24 hours, still havent replied after 4 days...

Still looking for solution.. Please help Sad

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Anyone, please?

In reply to: Western Digital 500GB Install Guide?

Anyone, please?

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So you power up the new HDD, plug it into a USB port and

In reply to: Anyone, please?

then what happens ?

Drive is spining up ...right ?

Drive is recognized by your system ?

Keep in mind until it's partitioned and formatted..Explorer cannot 'see it'.

If it doesn't work on your PC...can you try it on another PC ??

VAPCMD

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Reply

In reply to: So you power up the new HDD, plug it into a USB port and

The drive is spinning...
The drive is formated (NTFS)...
The drive is recognised by the system...
The drive does work on my older pc with USB1.1, but slower...

The drive does work at times, after a number of tries, but its not normal... this is not why i spent so much money for a drive to malfunction most of the times... ://

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Reply

In reply to: Western Digital 500GB Install Guide?

Finally, after over a week of waiting Igot a response from Western Figital Support and it was greatly unhelpful to say the least:

We apologize for the delay in responding to you. Due to heavy volume, we are currently beyond our normal turnaround of 1 business day.

We realize that some of you may have already found the answers to your questions. In an effort to respond to your needs more efficiently, please do one of the following:

If you have already found the answers to your questions and DO NOT REQUIRE a response from us, please DO NOT REPLY to this email.

If you have not found the answer(s) to your question(s) and DO REQUIRE a response from us, please REPLY to this email. In your reply, you can just state that you still need an answer to your questions. If you do not respond to this email, we will assume that you do not require a response from us.

...
I just hope im not gonna have to wait another week for another response :/

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