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Welcome to the CNET site forum!

by peterbutler staff / September 24, 2007 8:32 AM PDT

Hello, everyone, and welcome to a new CNET forum dedicated to the CNET Web site.

In addition to all of the the specific information you can find in any of the individual software forums on CNET, you can also ask questions, post suggestions, or make comments about the CNET site here, and someone from the CNET staff, the CNET staff, or the download community can respond.

If you have a specific question or complaint for which you would like an official response from CNET, please contact us using the CNET Help Center, which also includes an extensive knowledgebase for searching for support answers to common questions.

This forum exists as a more casual method for CNET staffers and users to create a communal discussion about the functionality, content, and development of the Web site. We'll provide you with news and updates about changes to the site, and you can voice your opinions about what you like and don't like.

Hate the green and yellow? Tell us about it. Should we add a ringtones download library? Let me know. Confused about downloading songs from CNET Music? Ask a question.

Power downloaders, if you can help users in need, please do. There's no need to wait for a staffer to answer a question if you're in the know.

After all, that's what this forum is all about: fostering better communication between all of us who contribute to CNET in any way.

Thanks for participating!

Peter Butler

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Advanced Windows Care Personal
by foxygrandma / January 26, 2008 10:58 AM PST

I have Windows XP Home Edition Service Pack 2 (build 2600), Dell Inc. Dimension 4700 and IE 6, SP2.

I have tried several times to download Advanced Windows Care Personal from

Each time I do I get a message box, and in the title bar it reads 16 bit MS-DOS Subsystem. In the message box, among other things, it says: The NTVDM CPU has encountered an illegal instruction, There is a bunch of numbers after that and then it says to choose Close to terminate the application.

I have had no problems downloading other software from your site.

Anyone know what the problem may be? Thanks much. Anna Ruth

It was not easy finding this forum. I couldn?t find an answer in the various help links.

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I'd run System File Checker...
by John.Wilkinson / January 29, 2008 8:16 AM PST

Given the error I assume you mean the problem occurs when you attempt to install/run Advanced Windows Care Personal, not download it. If it is in fact the download process that spawns this error you may try disabling your download manager, if one is in use, or using another browser to see if the problem remains. Regardless, though, I'd do two things:

1.) Click here to download/run an application designed to repair the most common cause of the 16-bit subsystem error.
2.) Go Start->Run and type in sfc /scannow (with the space) and have your XP CD handy. It should detect and replace any corrupt Windows system files present.
3.) Run a quick virus scan with your preferred security software. There are a few trojans known to cause such issues.

Hope this helps,

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sfc /scannow
by foxygrandma / January 29, 2008 12:37 PM PST

Thank you, John, for your answer. Yesterday I did a clean Windows install. Got to install Advanced Windows Care Personal okay. I will keep your message, though, in case it happens again. Anna Ruth

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