march13th we placed an order,at that time they said march 17th it will be delivared, but know they saying march 24th or 5weeks latter is the delivery date, as they dont have stock.The problem is
after 1 week we are leaving town perminently .
so iwant cancel my order ,no one responding my call,and i try to call all numbers from the website,to reach correct person atleast no one anwsering.
today also we are trying, from morning 9.am CST.
My experiences with dell customer service
1) 03/16/09 morning 9.00 am the call was in hold for 30 min, i hanged the phone.
2)03/16/09 morning 11.00 am lady called july answered my call by taking all my order details, and informed me my order shiped, so they cant cancel the order at this time.
3)03/16/09 afternoon 3.00 pm i tried to call the samme customer number,a person called deepak answered my call, againhe took all my order details, diverted my call to another person, he told me that " Under certain circumstances they cant cancel the order because they dont have stock expecting them in 5 to 6 weeks & he took my
E-mail id and contact phone numberm,advised me to call the cancellation deportment after 4 hours.
Hence by evening 7.45 pm i tried to call the cancellation deportment from my mobile number, directly its going to porn web site, againg i tried to reach same dell cancellation deportment with another land number its working properly. To make proof, I recorded that call with my cell phone, and Cam carder, saying that dell employees are diverting calls from my mobile phone.
03/17/09 morning 9.00 Againg i called the dell site , as soon as response from CNET. Here you said that phone number not belongs to dell. Its ok as even you dont know that , the phone number-1-877-868-3355 (DELL sending in their email to all their customers) Existing
2)03/17/09 morning 10.am , i tried to catch another lady, she told me that she cant pull the data as she is having limited access, so she said she id diverting the call to small business center, i was waiting on the phone for 42 mins, no response, hence i hang the phone.
3)03/17/09 morning 11.18 am (CST) i tried to call the same cancellation deprotment, again person called NASH took the call, said to wait 3 mins to pull my data. was waiting for 25 mins.
4)03/17/09 morning 11.55 i am postong all my experiences with DELL.
1)i am recording all call from 16th march.
2)Video recording for the porn sex chat with dell customer number, only for my mobile number.
Who will cancel my order, as i wont stay in this town after 20th march
Thanks for your patience