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Weird problem with MS Outlook 2003

by billty99 / June 10, 2007 5:42 PM PDT

Oh... how do I explain this...
One of my colleagues has this problem - when she receives an e-mail, for example 3 pages long. She doesn't receive the whole text. So she receives the e-mail. It's size is the same as the size in other people's "sent items" folder (so it should be the whole e-mail), but when she open it, only as much text as one maximized window can contain can be viewed. Like she's not able to scroll down the page, to view the rest of the e-mail. And when she writes an e-mail, it happens the same thing. Outlook adds signature automaticly, so when she forwarded me an e-mail, that had the same problem, there were like 6 lines for the signature, and 6 lines from the e-mail disapeared. But the size remains the same, like it should be the whole one. I don't know if you understand what I mean. Imagine it like you open a several pages word document, and then you cannot scroll down to read the whole text. You can read only this, that you have on screen the moment you open it. I tried to find something over the internet about it, but I had no success. Can anyone help?

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Weird problem indeed.
by Kees Bakker / June 10, 2007 6:10 PM PDT

What does your IT-guy say?

With company PC's my recommendation is to NOT spend any time looking for the cause, but just follow the procedures for fixing it: a clean install of Windows and applications. Data should already be on the company server, so that's no problem.
This is fast, cheap, routine and sure to work.

Kees

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That IT guy suxx... :)
by billty99 / June 10, 2007 6:18 PM PDT
In reply to: Weird problem indeed.

Well... I'm supposed to be that IT guy, but there were some problems and I'm like 48 hours straight at work, so the standart thinking process is missing, till I get some nice rest. I'll check it out in a sec, and write if it's ok on the server :). 10x

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Re: weird Outlook problem
by Kees Bakker / June 10, 2007 6:30 PM PDT
In reply to: That IT guy suxx... :)

Good luck, and have a nice sleep. That always helps feeling better and doing better.

Some less destructive things to try (and they don't take TOO much time, so it's worth a try):

1. Try if another user account on this machine has the same problem. If not, delete the old one and create a new one with the same user name.

2. A repair install of MS Office (from the Office CD or the network, whatever is applicable in your case).


Hope this helps.


Kees

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The problem turned out to be the HTML.
by billty99 / June 11, 2007 8:34 PM PDT

Someone has told her, and some other colleague, that it will be better if they send their e-mails written in HTML, not in Rich Text. So they've changed it and when they send the mail like HTML the issues appear. If the mails are sent in Rich or Plain text, they arive. I noticed that I have no issues sending mails as HTML, so it have to be something on their computer. I'll have it scanned and aparently I'll reinstall Outlook/Windows. Thanks for the help. Happy

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Thanks for telling it.
by Kees Bakker / June 11, 2007 8:41 PM PDT

I think Outlook uses the MS Office html-engine (like Word), so a repair or reinstall might help. It wouldn't harm to install the latest version of IE either (that's the other html-engine in Windows).

Good luck with repairing it.

Kees

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