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Weird Keyboard / Excel Issue

by thephiladelphiakid / August 7, 2008 4:10 AM PDT

I've got a weird one. On my HP Pavilion 7010US [WinXP Home] laptop when I run Excel [2003] and use the arrow keys to navigate across cells, random characters are entered into the spreadsheet [particularly "c" and "8"]. I assumed it was the keyboard, so I replaced it. No luck. It still does it. I ran keyboard test freeware that I downloaded off of CNET and it does show the "c" key and others as being clicked when they aren't too. It doesn't do it with a USB keyboard, just the laptop keyboard. I can't seem to find any resources on this issue from Microsoft or HP. Any ideas?

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1 of 2 things
by AceCT-2214807889169935659 / August 13, 2008 5:25 AM PDT

Sounds to me like you have either a bad kbd or a bad kbd driver. I would start by reinstalling the kbd driver and if the problem persists contact HP about replacing the kbd or sending the computer in for service.

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by thephiladelphiakid / August 18, 2008 3:49 AM PDT

[color=#0000BF]I finally found a solution! I'm replying to myself for the next poor soul who is dealing with this issue. Credit where credit is due, I did not solve this, but someone else on another forum did. I discovered it when I realized that the volume slider wouldn't stay in place in addition to the random characters in Excel. First, check and see if you can move your volume slider up with your mouse/touchpad while you are pressing down the volume up hotkey above the keyboard. You can also test it with Excel. If it works, as it did for me, remove the keyboard and the keyboard cover per the service manual. I used some electrical tape and a folded piece of index card wrapped in electrical tape for added weight to permanently engage the volume up button. Put it back together for a two cent repair that can save you from a $500 system board replacement. The HP service department probably doesn't have a clue. The downside is that the volume hotkeys won't work, but who cares? They didn't work anyway! [/color]

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