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General discussion

website keep on rejecting login and password

by leanae Jan 27, 2010 5:36PM PST

I work on an HP G7000 laptop at home which runs Windows Vista. For exploring I use IE 8. My problem is that when I login on certain websites' memberpages which I use regularly, it keeps on bringing me back to the login page with an error message that the user/password is incorrect or with no error message, EVEN though I have made very sure that I enter the correct username and password. When accessing these websites on my work PC with the same information there is no problem and I can enter as member? What should I change on my laptop's setting so that I can enter these pages?

Discussion is locked

6 Posts
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Re: website
by Kees Bakker Jan 27, 2010 5:40PM PST

Two options:
1. Try the same browser as at work with the same settings in Tools>Options>Advanced (if it is IE).
2. Maybe the site did an IP ban to ban you. That's easy to check. Find a laptop that works at your work and try that at home. If it doesn't work there it's related to your connection or IP-address. Then contact the webmaster of the site.

Kees

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password problem at website
by leanae Jan 27, 2010 7:11PM PST

I think I will try option 1. At work we are on IE 6. My son share my modem at home when he wants to surf on his own laptop. When trying to login from his laptop (same modem) it gives the same problem.

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Sharing a modem
by MarkFlax Forum moderator Jan 27, 2010 7:49PM PST

If an internet connection is shared in a home network, eg modem, or modem & router, try rebooting the modem/router. Turn off, wait two minutes, turn back on.

I have to ask, kids being kids nowadays, is there any 'file sharing' going on in his computer? If so, is he aware of the risks of malware infected files?

Mark

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not home network
by leanae Jan 27, 2010 9:50PM PST

I physically logout of my internet connections, remove the usb connection and then my son connects usb modem and login on his laptop. There is no router or network, one laptop connected at a time (using the same ISP username and passwor).

My adult son says there is no file sharing.

The funny thing is it only happens on 2 sites. When I access my work webmail or internetbanking loginpages there is no problem?

I have confirmed the usernames and passwords with the administrators of these two sites and they have confirmed that it is correct!!!

One mentioned something about cookies being cleared. I have tried that and deleting all history, but nothing works?

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So it's not your PC.
by Kees Bakker Jan 27, 2010 7:52PM PST

but anything behind it (especially if your sons laptop works at your works, easy to try!).

Could be:
- router
- modem
- ISP
- website

I'd start with resetting the modem, as Mark indicated, then contact the website manager.

Kees

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You convinced me
by r. proffitt Forum moderator Jan 27, 2010 10:10PM PST

It's an ISP or their server issue. I would not try to fix my pc.

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