I'm unable to find ANY firmware type errors. Webroot should offer support for their Anitvirus with Spysweeper, if the subscription is up-to-date and paid for. Their telephone numbers and online support information can be found below.
You can also make use of their Knowledge Base. Make sure to enter the correct name of the error. Some have made reference to a Framework 966 error. Double-check it and see if the below offers any help.
Best of luck..
After a long a tedious process I was able to remove Webroot Personal Edition Antivirus with spy sweeper from a Toshbia Netbook. It was giving a firmware 966 error when the owner tried to install the update
Now the software will not install and the firmware 966 error pops up again. The O/S is Windows 7 Starter.
Any suggestions would be greatly appreciated.
Is it possible that the netbook might need a firmware update?