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Web cam sound problem

by curz / September 7, 2006 7:56 PM PDT

I have just bought a webcam (logitech Messenger) so that my parents (who have the same cam) can talk to my young kids (as we live far apart).

We are having a problem in that we can both see the video of each other but I can get no sound from their end. They can hear me.

The mic is working as they can record vids with sound and they have tried all obvious things like the mic is not muted.

We are both using MSN messenger.

Any ideas????

THANKS

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