Question

We're unable to connect you to Netflix - TV is frozen

Samsung Smart TV.

We have tried unplugging everything, remotes won't work, etc. Cannot get out of this screen for two hours.

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Answer
Always call that in.

They need those calls for 2 reasons. One is to get you going, two is so they log there is a glitch in the works.

In this forum I read that resetting the set to factory and reconnecting to the internet and logging in again to samsung smart hub along with de-authorizing the set and authorizing can work but ask yourself why didn't they make it easier. I have.
Bob

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Frozen screen - NetFlix

We called NetFlix, cable provider and Samsung. No one could help us. Samsung said we needed a service call. The set was frozen. The remotes would not work, we could not turn off the set, we unplugged everything. We finally had to throw the fuse on the circuit box to get the TV to turn off. Obviously, we are calling the folks who installed everything today.

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So the TV is "frozen"

Sorry I missed that. I thought it was just a netflix thing.

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Answer
Re: TV is frozen

Hi sjcuratola,

I'll agree with the agents you spoke with earlier. The TV freezing is very abnormal behavior. May I ask if you've tried to replicate the circumstances to get it to do so again?

Regards,
HD Tech

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