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Resolved Question

WD MyBook 4TB External Hard drive

Mar 13, 2017 8:43AM PDT

Hi,
I bought the Western Digital 4tb hard drive a few months ago to expand my tiny Xbox One memory capacity, and also to load and install games faster than the built in drive is capable of. But when I was in the middle of an intense Battlefield 1 match the other day, the game crashed and said I needed to install it to be able to play the game. What the $#@& says I.. My first inclination was to check my library and see if my other games were still there, they were not. So obviously the Xbox quit recognizing the MyBook. I tried to unplug and replug the power cord in a few times but that didn't work. The light comes on and it powers up, but now I can hear the disc sort of 'skipping' or something of the sort. I attempted to plug it into my PC, which runs windows 10, to hopefully reformat it so I can at least redownload my games, no big deal. So I plug the MyBook into my PC and it does it's normal device setup whenever plugging in a new device. But as soon as it was done with the setup, I could not find the MyBook anywhere in my devices or any of the files it contains. Am I screwed out of this harddrive and need to get a new one? Apparently I am not the only person to have an issue with the MyBook by a long shot. I was wondering if there might be any simple solutions short of buying a new external drive (obviously now going to be Seagate or maybe Toshiba) or having to send it in to a recovery center. If so I greatly appreciate it and if not, I will still appreciate the effort put forth.

Jake

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Clarification Request
"skipping"
Mar 13, 2017 9:58AM PDT

merrily along?

"but now I can hear the disc sort of 'skipping' or something of the sort."

Don't you mean "clicking", as in 'The Click of Death'?

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Dead
Mar 13, 2017 12:38PM PDT

Not very merrily at all. I suppose that would be the sound I hear. Just didn't realize that could happen so suddenly without any indication. I may still have the warranty but at this point I think it's more worth to cough up the dough for a new drive rather than deal with that terrible WD support anymore. Thanks guys, I appreciate it.

Best Answer

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I'm going with no.
Mar 13, 2017 8:49AM PDT

At just months old you use the warranty to replace it.