Storage forum


WD My Passport in device manager, not seen in file explorer

by pd4000 / February 26, 2016 2:19 AM PST

Hi, I have a my passport 1TB external non wireless hard drive. Just a day or so ago, not from anything I can think of having done, it stopped showing on file Explorer. It 'beeps' 7 times, 3 times and then 3 times. This youtube video shows what I'm pretty sure the problem is (note I haven't opened mine up because of the dangers, this just shows the issue)

It is shown in disk management but it says I have to re initialise and therefore it would wipe the drive (If I go through with it, it gives me a fatal error). Also smart ware states the drive has no writable partition.

Any help would be greatly appreciated, I need the data off of the hard drive. I can get rid of the hard drive after, not worried about it.


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All Answers

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Re: failed hard drive.
by Kees_B Forum moderator / February 26, 2016 3:10 AM PST

Time to call a data recovery company lists some they recommend.

It won't be free, unless you still have warranty.
After the warranty period backup is much cheaper than recovery. And it's always more reliable.


Post was last edited on February 29, 2016 2:46 AM PST

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Warranty Never Covers Data Recovery
by Jared Palmer / February 29, 2016 2:21 PM PST
In reply to: Re: failed hard drive.

Even if you are still under warranty, data recovery service is never free. Doesn't matter if the drive is brand new, all the warranty will do is replace the drive with a new / blank one. That's why the box always has a disclaimer saying you are responsible to back up your own data.

I'd recommend you contact one of the following companies:

Data Medics (Providence, USA)
Recovery Force (Guelph, Canada)
Data Savers (Atlanta, USA) (USA)

All are reasonably priced and can handle these type of cases. Just be careful of some of the big name companies who charge a fortune.

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Data Recovery...
by Mighty_Miro_WD Western Digital staff / February 29, 2016 2:34 AM PST

Hi @pd4000!

I'm sorry to hear about what happened with the drive and that you cannot access it, I know how unpleasant it can be. At this point I would suggest to contact a data recovery company and see if your information can be retrieved from the drive, and keep in mind that the more you use the drive and try to repair it, the worse the damage and the extraction of files may become. You can take a look at the link @Kees_B posted to our official website.

Hope this helps and best of luck!

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