WD My Book Premium II Windows Explorer Crash

by patched_up_piece Jan 20, 2008 6:56AM PST

I have a 1tb My Book Premium II drive... I'm accessing the drive through Windows XP Media Edition 2004. The External HD is connected via USB (I don't have Firewire or Firewire 2.0 on my laptop.) I have had little to no issues with this external hd, and have previously used the 160 gig version for over 2 years.

I've got 550gb free meaning I've used it quite a bit. The 1tb drive is around 6 months old so far and I've got two complaints vs no solution.

My files are sorted in the external hd similar to Window's. I have a Main folder, several categories of folders, then more folders within each... I archive lots of music, some videos, personal documents, and tons of pictures.

I have been downloading various files directly to my hd, keeping my 160 gb laptop's hd clear of various files (Is this a bad idea??)I use SoulSeek and Azeurus - both of which are compatible with Windows and tweaked appropriately. I attempt to access the files from My Computer and frequently experience an Explorer Crash. The severity is varying... generally the Dr.Watson debugger will crash along with explorer... and on other occasions, I get no warning pop-up at all!

I'm at a complete loss as to why this occurs. I can access the files with the download program(s) running, as well as closed... both resulting with a crash. I have attempted to view the files through Mozilla and IE, both work properly, but it's an inconvenience.

Anyone have similar problems? I have not found this exact issue on other forums... but I'm getting the picture WD drives do have problems.

Discussion is locked

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There is that old issue with Explorer...

by r. proffitt Forum moderator Jan 20, 2008 7:15AM PST

That a corrupt picture, mp3, video will crash explorer. Most owners will think the drive has failed but it's just Explorer's old bug cropping up again. Try this. Go get GYULA'S NAVIGATOR to explore the drive. What happens?

And where are the backup copies of the files? This is not a storage device but a hard disk with all the usualy issues of all hard disks.

Bob

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Something that worked for me

by crazedvole Feb 6, 2008 12:11PM PST

Do you have Xvid installed on your computer??
You either need to get rid of it or update it.
As I understand it, the computer is crashing b/c it is trying to make the thumbnail picture in the lower left. I took xvid off mine this past weekend and have not had any problems so far

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windows explorer crashes

by largesmembus Jan 21, 2008 4:15AM PST

i have exactly the same problem. i,ve just reloaded windows and have added a wd external 500gb to store just about everything. i can look at windows explorer for about 5 minutes before crash.im pissed off as you know the work involved reoading windows and expecting a perfectly working system without bugs.this is very frustrating.someone please help

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(NT) Did you try the file browser I noted?

by r. proffitt Forum moderator Jan 21, 2008 7:16AM PST

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Work Sucks.

by patched_up_piece Feb 7, 2008 4:48AM PST

I did try Gyula's Navigator... I actually enjoy it for what it is. I've also found the issue causing this.

For anyone else who may have a WD 1TB HD... I would suggest making sure that you have all of your incoming (Downloads) files going directly to your computer. You will then need to move those files to whatever directory you choose on your external. There is some sort of conflict between systems... I'm getting an I/O Gear PCMCIA Card today to test out FireWire's handling of this, just in case it's an issue with USB. Anyhow, I appreciate the help.

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FireWire for hard disks?

by r. proffitt Forum moderator Feb 7, 2008 5:37AM PST

Sorry, just a warning. Windows doesn't seem to do this well. I lost count of the corrupted hard disks.

Bob

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Same problem here

by juliomanuelcunha Feb 15, 2008 6:46AM PST

Hi, i'm experiencing problems with my external drive as well. It's a 500G WD drive. when i open a specific folder explorer just crashes. I can't open explore the folder. But, in the other folders there is no problem at all.

I have tried everything but nothing seams to resolve the problem. Thinkink about formating the all thing. Can anyone help? Thanks

Ps: Sorry about my english, i'm a portuguese folk.

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(NT) Hint: Use another file browser.

by r. proffitt Forum moderator Feb 15, 2008 10:03AM PST

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crash

by largesmembus Feb 16, 2008 4:24PM PST

i am pretty sure now its a office 2007 problem. ive returned to 2003 and havent missed a beat since. could also be outlook 2007. my wd external drive hasnt missed a beat either.no issues here now.

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new file browser

by juliomanuelcunha Feb 16, 2008 5:42PM PST

I'm going to try using another file browser then. Thanks.

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GYULA'S NAVIGATOR

by juliomanuelcunha Feb 16, 2008 6:15PM PST

Hi, i'm using GYULA'S NAVIGATOR to explore my external drive now and everything works fine. Thanks again for your suggestion.

J

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A fix for WD 1 TB WD My Book window explorer crashes

by esium7 Jun 26, 2008 3:14PM PDT

I had 2 folders that were crashing and i went on the web and found these responses and using the GYULA'S NAVIGATOR worked fine but i was still wanting to use windows explorer and make it work and this is what i did.
The 2 folders i had, had video files in them and windows explorer treated them as such. So i right click the folder in question (without highlighting it) and chose properties and the click on the tab 'customize' and then under 'what type of folder do you want' i chose 'documents for any file type' and click ok and then when i highlighted the folder in question in Windows Explorer it would stay open. Also if your folder is displaying in Details view it might still crash as mine did but as i left it in tiles view it didn't crash at all.
Let me know if this works for you!

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I can't believe this works, but it did!

by boofishgjf Aug 3, 2010 7:14AM PDT

I have been going crazy with Windows Explorer on XP constantly crashing on a 750GB MyBook external USB drive. I have 3 Mybooks and have had no trouble until recently when I started getting these "Windows Explorer has encountered an error" abends whenever I opened a large directory (it seems like i've only started getting this error since I started downloading 2GB files of jpegs and AVIs off a new digital camera). Anyway, I tried this suggestion about right-clicking on the drive, selecting "customize" and then choosing "documents for any type file" (even though that was already selected as the default) and it appears to have fixed my problem! I will do more testing but its first luck I've had with this really annoying problem.

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Spoke too soon

by boofishgjf Sep 2, 2010 12:31PM PDT

I spoke too soon on this. Same problem returned. I still get the crashes constantly. Also, when I try to access the files using Corel VideoStudio Pro X3 or Pro X2, the video files crash Corel as well. I can look at the video files just fine in Windows XP once I put them in smaller directories and I downloaded same video files to different computer with smaller external hard drive (150GB) and have no problem with the files there or with loading them into Videostudio Pro X2.

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", the video files crash Corel as well"

by r. proffitt Forum moderator Sep 2, 2010 6:20PM PDT

That could be proper. Video editors often crash unless the CODECS are absolutely correct. Since it works on another machine all that tells us is it could be the old CODEC issue.

I've yet to find a great tutorial on CODECS and how CODECS affect apps and crashes but in short it does.
Bob

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I have Big Trouble

by Austin_P Jan 27, 2009 8:44AM PST

I got 1TB MyBook on Boxing day(dec 26,2008)last year at best buy. they have 30 day return policy.
Today, Jan. 27,2009, my 1TB is corrupted.
I checked on all my three PCs at my home. no lock.
So, I lost all my data and couldn't return or exchange it.
i don't know how to to this

please advice
austin

WD My Book Premium II Windows Explorer Crash

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