Watch Out for TigerDirect.com Rebates

Hey Rae,
Did you purchase your Toshiba through TigerDirect.com???

Ron

no, i bought it thru Best Buy.

I have problem collecting the $50 rebate for the notebook I bought july 2005.
When I called Toshiba 6 weeks after mailing the rebate form, they said they couldn't find it.
Then I sent copy of the receipt again as suggested by the customer service ( By certified mail this time).
That didn't help. Then I faxed the same copies to the two people i talked afterwards - and to this day no action has been taken. I am really frustrated with Toshiba Rebate.

It has been more than 20 weeks. I wish somebody start class action law suit against them

Did you purchase your Toshiba from Tiger Direct... I would like to know if your problem is with Toshiba or is your problem with Tiger Direct???

Shipping from Tiger Direct was fine, but that's where it ended. I applied for 4 rebates for 3 items. I got an email from ONREBATE.COM refusing to pay one of them. Per their email instructions to me, I sent it on time. They quoted the fine print on the rebate form and would not honor their email to me.
Twice I've emailed Tiger Direct for HELP, but to no avail. Because of their neglect to someone who just spent over $700 with them, I'll never buy from Tiger Direct again.
Tom Frasier

Dear Customer,

Please send an email to our customer advocate nadina.urdaneta@onrebate.com in efforts to find a resolution to your rebate.

Onrebate.com

I had no problems with tiger direct rebates up to now. already received two rebate cards less than a month from submitting the rebate

Try it, you don't what will happen until you do and you have nothing to lose. I got an exception to their policy. See below.
```````````````````````````````````````````````````````
Dear onrebate Customer,

This is the first email I have received from you.
I have located your rebate registration in our database and have proceeded to approve it to ensure customer satisfaction.

Our records show that you were 5 days past the timeframes and as stated in our Terms you are to postmark it within 30 days from the order date.

You should receive a check within 6-8 weeks.

Should you have further questions or concerns please reply to this email.

Thank you for using Onrebate.

Nadina Urdaneta
Customer Service - Advocate
www.onrebate.com
1-866-310-8072 (Direct Line)
1-888-426-9467 (Fax)

These guys won't even answer my emails. I have sent emails to every email account that I can get my hands on..

Rebate Rip-off Company.>>> OnRebate (aka TigerDirect)
Rebates, that are not paid, I have had two rebates not paid by this company. I have repeatedly tried to call, but burn up your phone waiting, Phone prompts is all you get. E-mails go unanswered. Check this site out before you buy, hoping to get your rebate.

http://www.ripoffreport.com/results.asp?q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&q5=OnRebate&Search=Search

141 complaints, Plus BBB of Florida has file on this company. I just want to pass this on. So you think your getting a good deal on a rebate. Be sure who you are dealing with.

I placed an order with Tiger Direct on 2/20/06. I received the DVD drive on 2/23/06. I sent the rebqate package to onrebate the same day, and I deposited my rebate check yesterday afternoon.

As many rebates as there are at any one time, there are bound to be problems. There is normally a long wait, but I have a Rebates folder in My Documents in which I copy all rebate forms, invoices, copies of bar codes and any correspondence. I have had to argue with the rebate company on one purchase a couple of years ago, but I have never been denied a rebate. Sure, I would rather get an instant rebate, but it isn't hard to track rebates.

Well Alan... It has now been three months and no rebates... I sent in two rebates.. One to the on line rebate place and the other to some address... The on line rebate place said I did not sign something... So I called them and they told me too bad, so sad, get lost... I signed everything everywhere and resent everything (within the necessary time period)... They threw it away... As I said I have never seen a check on the other rebate...

Dear Customer,

Please email our customer service advocate nadina.urdaneta@onrebate.com in efforts to find a resolution to your claim.

Alan, Lucky you, Here's a quote from BBB.

"Thank you for contacting the Better Business Bureau concerning the dispute you are having with the above named company. We have forwarded your complaint to the company for their comments and/or action. You will be informed of the outcome of this matter. However, we must advise you that the prognosis for a favorable resolution of your issue is not good. This company has already "earned" an "unsatisfactory" business reliability report with the BBB. It is, therefore, doubtful that they will respond to us, or to you, concerning this matter. Nevertheless, we will make our best effort to help mediate a solution."

How do you know that TigerDirect and OnRebate are the same company? Simply because OnRebate handles their rebates? OnRebate handles rebates for several manufacturers, does that mean that all of them are under the same umbrella of some tech crime syndicate?

Don't get me wrong, I'm no fan of OnRebate (I get the feeling that they're hired guns, and I wouldn't be surprised if, when looking for new partnerships, they tout the percentage of rebates that are unclaimed/denied), but I think that you may be placing blame wrongly. By all means, blame OnRebate for using technology to make it harder to claim a rebate, and blame TigerDirect for using their services (and let them know that you won't purchase anything from them while they continue to do so), but don't fire off the conspiracy theory that they are one and the same unless you have some more telling evidence.

Since you asked if it was simply speculation to say "AKA TigerDirect" on my part based on the fact that OnRebate did the TigerDirect rebates, the anwer is no, and here's your proof.

Both TigerDirect and OnRebate are "wholly-owned subsidiaries" of Systemax. If you're not familiar with corporate double-speak, that means that, "Yup, they're essentially the same company." Even the same street address on most of their documents.

You can read all about it here:

http://jerryfeil.com/tigerdirect.htm

or take my word for it from the highlights below copied from Jerry's site (bless you guy for exposing this sleazy company for what it is). You'll have to visit Jerry's site to see the photocopies of the annual reports filed with the State of Florida for the two companies, though.

begin quote from Jerry's site:

First, look at their web domain registrations:
ONREBATE.COM
Registrant:
Highspeedbackbone.net
7795 W FLAGLER ST STE
MIAMI, FL 33144-2367

Domain Name: ONREBATE.COM

Administrative Contact:
Amato, Peter
ATTN: ONREBATE.COM

Domain servers in listed order:

NS1.HIGHSPEEDBACKBONE.NET 199.181.77.20
NS2.HIGHSPEEDBACKBONE.NET 199.181.77.21
TIGERDIRECT.COM
Registrant:
Highspeedbackbone.net
7795 W FLAGLER ST STE 35
MIAMI, FL 33144-2367
US

Domain Name: TIGERDIRECT.COM

Administrative Contact, Technical Contact:
Amato, Peter

Domain servers in listed order:

NS1.HIGHSPEEDBACKBONE.NET 199.181.77.20
NS2.HIGHSPEEDBACKBONE.NET 199.181.77.21
MARCOPOLO.TIGERDIRECT.COM 199.181.77.91

Note that Peter Amato is the Administrative Contact for both domains. Both domains are registered to Highspeedbackbone.net. It's interesting that there's a TIGERDIRECT name server in the same Class C block of IP addresses as highspeedbackbone.net. Let's look at the domain registration for Highspeedbackbone.net:
HIGHSPEEDBACKBONE.NET
Registrant:
Highspeedbackbone.net
7795 W FLAGLER ST STE 35
MIAMI, FL 33144-2367
US

Domain Name: HIGHSPEEDBACKBONE.NET

Administrative Contact, Technical Contact:
Amato, Peter peter.amato@tigerdirect.com

Domain servers in listed order:

NS1.HIGHSPEEDBACKBONE.NET 199.181.77.20
NS2.HIGHSPEEDBACKBONE.NET 199.181.77.21
MARCOPOLO.TIGERDIRECT.COM 199.181.77.91

Notice that Peter has a tigerdirect.com email address.
Now let's do a traceroute to both domains to see what IP address they resolve to:
Query Results:
sl-bb20-ana>trace tigerdirect.com

Tracing the route to tigerdirect.com (199.181.77.35)
Tracing the route to onrebate.com (199.181.77.35)
Isn't that cozy! OnRebate.com and TigerDirect.com resolve to the SAME IP ADDRESS!
How about the corporate records?

This information is from the State of Florida:
ONREBATE.COM INC.

PRINCIPAL ADDRESS
7795 WEST FLAGLER STREET
MIAMI FL 33144

MAILING ADDRESS
7795 WEST FLAGLER STREET
MIAMI FL 33144

Registered Agent
Name & Address
CORPORATION SERVICE COMPANY
1201 HAYS STREET
TALLAHASSEE FL 32301-2525

Officer/Director Detail Name & Address Title
LEEDS, RICHARD
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 CD
LEEDS, ROBERT
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 D
LEEDS, BRUCE
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 D

DUNNE, JOE
7795 WEST FLAGLER STREET
MIAMI FL 33144 P
GOLDSCHEIN, STEVEN
11 HARBOR PARK DRIVE
PORT WASHINGTON NY 11050 V
SPEILLER, MICHAEL
11 HARBOR PARK DRIVE
PORT WASHINGTON NY 11050 T


TIGERDIRECT, INC.

PRINCIPAL ADDRESS
7795 WEST FLAGLER
STE 35
MIAMI FL 33144 US

MAILING ADDRESS
7795 WEST FLAGLER
STE 35
MIAMI FL 33144 US

Registered Agent
Name & Address
PRENTICE HALL LEGAL & FINANCIAL SERVICES
1201 HAYS STREET
TALLAHASSEE FL 32301

Officer/Director Detail Name & Address Title
FIORENTINO, GILBERT
7795 WEST FLAGLER ST STE 35
MIAMI FL 33144 CEO

FIORENTINO, CARL
7795 WEST FLAGLER ST STE 35
MIAMI FL 33144 P
DUNNE, JOSEPH
7795 WEST FLAGLER ST STE 35
MIAMI FL 33144 VP
Still not convinced? Below are the 2006 State of Florida Annual Reports for both Onrebate.com and TigerDirect. They were both filed the same day from the same address and signed by the same person. The phone number provided on both reports is listed to Systemax. If you go to the Onrebate.com web site and click "about us", you'll see a bunch of other people and a boca raton address. Don't be fooled. As of Feb 1, 2006, OnRebate's legal address was the same as TigerDirect.

end quote from Jerry's site.

You'll have to visit Jerry's site to see the photocopies of the annual reports filed with the State of Florida for the two companies.

And there's still more there. This is the highlights.

Here's that link again.

http://jerryfeil.com/tigerdirect.htm

I have saved all papers and correspondence with these people... I think about March I am going to send this documentation to the Tiger Direct Marketing Director and the Federal Trade Commission.... I do not believe they intend to pay these rebates and that they are intentionally setting up every roadblock they can so they can default on their payment. Do you know their fine print reads that they can deny payment if you do not put a return address on your envelope.... WoW... Do not buy anything from Tiger Direct if it requires a rebate....

A warning about TigerDirect and OnRebate.com's rebate offers. In December 2005, I ordered several products from TigerDirect with a total of $255 in rebates. All but one $10 submission was denied.

OnRebate said that the invoice that I submitted didn't have enough information in it. The fact is, I printed the invoice from TigerDirect's Web site.

I called TigerDirect they gave me a phone number to call (888.222.9300 and this one was on the email they sent me 866-310-9701). I've called four times and waited 30 minutes or more then they disconnected me.

I've done some research on these two companies, it appears that TigerDirect and OnRebate are of the same company. TigerDirect's principal address is, 7795 WEST FLAGLER, STE 35, MIAMI FL 33144 US and OnRebate.com's principal address is, 7795 WEST FLAGLER STREET, MIAMI FL 33144. Is that coincidental or what?

Thanks for adding your experience to these messages.. I have found out that they have many complaints against them... I think you should alert all of your friends and relatives and sign them up for Free Tiger Direct catalogs... Be sure and instruct them to throw them away whenever they come... We call it Payback! Good Luck... Ron

Dear Customer,

Please email our customer advocate nadina.urdaneta@onrebate.com Upon receiving your email we will investigate in efforts of finding a resolution.

Dear Customer,

If you need any assistance in reference to your rebate please send an email to our customer service advocate nadina.urdaneta@onrebate.com in efforts to find a resolution.

Onrebate.com

To: Kimi0117

Here at Onrebate.com we receive many claims but seem to get misdirected or lost by mail. Please submit an email to our customer advocate nadina.urdaneta@onrebate.com Upon receiving your email we will investigate in efforts to find a resolution.

Nadina (check out the previous comments) has given me her email address at Tiger Rebates.... I sent her all of my photocopies and says that check will be in the mail.... I am a happy guy...
X2gen still owes me a $25.00 rebate check and I have ask nadina if she can help with this.... As of now, I do not know????

If you have rebate problems, be sure and check out the previous comments on this website and she can help you out.... Ron

and never had any problems. I have found that very few rebates you will see from any company....its been 2 years and a very big cell phone company( not mentioning any names) has yet to send me my rebate.