This may be old news to you but "bugs" are interpreted as "foreign objects" and void any service or repair. Your laptop is boxed and returned and that is the end. No refund no replacement. Yes an insect infestation is covered under "foreign objects"
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?