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Rant

Warranty VOID for "Common Knowledge" I didn't know

by AuroraXII Dec 11, 2012 7:48AM PST

I did enjoy my Galaxy S3 pretty much, till one day it went dead, showing only the logo.

I took it to the authorized service center after contacting the Samsung local call center. I was told that I have a VOID warranty due to using Google play downloads and the main board is fried. Oooops.

Repairs will cost about 250$. Wow.
The call Center person said it is "Common Knowledge" that Samsung do not hold responsibility toward apps in the google play. I didn't know that and know one told me.
Google play comes pre-loaded on the device, and never did it warn me that it could harm my device and that Samsung are not liable for it.

As I see it, I have been using the device within the normal usage expected, and Samsung failed to highlight (or protect) the Google play risk.

The call Center prophet, said that there is no other authority within Samsung that could talk to me or connect me to the Gods of Samsung and I should live with my sin of using Google play.

I will take this issue with the local consumer protection authority, and will advise people to consider better options when it comes to selecting a device.

Discussion is locked

4 Posts
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That's news to me.
by r. proffitt Former Forum moderator Dec 11, 2012 7:51AM PST

The only area that is rather contentious is when folk install some rooted OS. Some of those overclock the machine and might cause an issue but can you tell us what app can harm the device?
Bob

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That's new to you and me
by AuroraXII Dec 11, 2012 7:56AM PST

They are so vague about it, and I hadn't downloaded any thing for the several last days before the collaps

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New or news?
by r. proffitt Former Forum moderator Dec 11, 2012 8:05AM PST

Anyhow, if this is true I can imagine all android phones would have the same issue.

I know that software support is non-existent or rather I see everyone have the owner reset to factory first blowing out all the installed apps and data. But we know why that is. Some folk want more than that and I see an industry growing with personal computer coaches.

Let's give the Samsung rep some time to respond and also use that link at the top of the forum called "Service Issues."
Bob

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Re: Warranty VOID for "Common Knowledge" I didn't know
by Samsung_HD_Tech Samsung staff Dec 11, 2012 11:30PM PST

Hi AuroraXII,

I'm very sorry about the information you received, but I don't believe it is correct whatsover, so I'd like to see if we can get some help for you on this issue, smart phones are handled by another division of Samsung, so I'm going to see if I can forward your information over to them. Do you happen to have a transaction number from your phone conversation?

HD Tech

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