Warranty Service

Jeeeeeeeeeez, a simple yes or no question is completely sidestepped.......typical dell response!!!!

OK, let me answer your question then. Just this week I read in one of the magazines that a company called Scholten Awater is doing service for Dell in The Netherlands. Assuming the Netherlands are "anywhere" the answer is "yes".

Here's a link: http://www.channelweb.nl/nieuws.jsp?id=2985748 And, sorry, it's in Dutch. But "van" in the headline means "of". So it says "Scholten Awater Certified Service Partner of Dell".

That's what you wanted to hear? Sorry, I didn't understand that. I assumed you had something that needed repair. But now I see you were just curious. I hope you're satisfied now.

Kees

Yes this pos inspiron 1545 w/vista basic needs repaired due to faulty engineering by the manufacturer.

'tech support' tells me that I need to take an hour of my time and follow their directions over the phone, spoken by someone barely understandable due to an extremely heavy accent, to repair my frustrateron 1545 that is less than 6 months old and still under factory "warranty".

I have better and more profitable things to do with an hour of my time other then correct someone elses errors.

Imagine buying a car or an appliance and when needing 'warranty repairs' the manufacturer only assisted you via phone.

I'm believing callahan is correct......your a SUCKER to buy a dell!!!

What's broken?

Kees

What's broke you ask???

If I knew what was broke I'd fix it!!!

In about 96 more days this pos will be out of warranty at which time the dell emblem on the cover will be used to sight in my newly acquired Barret .50 cal sniper rifle from oh....say.......let's start at 2000 meters!!!! At which time I'll be able to tell you that it is really broken beyond repair.

I'll acquire a new laptop (not a dell from hell) from a brick and mortar store that has employees that can be understood when they speak without having to repeat themselves 3 - 4 times. A brick and mortar store that knows the true meaning of customer service.

I posted on another thread what the symptom/problem was and as seems to be common around here, whenever there is a 'glitch' that points to manufacture error, no one wants to respond.......imagine that!!!!

If dell were to admit error then they would open themselves up to product liability lawsuits so, as with most folks, dell appears to have a problem with accepting responsibility for their actions.

Does dell still recommend mcafee for the frustrateron 1545 even though it is NOT compatible with vista basic or did they finally pull their head out and rectify that situation???

What do you expect from a company that answers their phone calling you a SUCKER, as in lollipop?

Soooooooooooooooo, buying a 'cheaper' dell from hell, is justification for dell to recommend programs for the 'cheaper' dell that are incompatible with the installed os, and when buying a 'cheaper' dell from the factory, you also authorize dell to download 'upgrades' that freeze your computer, cause further hassles and gives you the consumer the 'privilege' of speaking with a 'tech?' whom you can barely understand because of a heavy accent which, as a consequence, makes the 'troubleshooting' on the average, take 3-4 phone calls on the same day for a total of 2-3 hours. This is customer service???

If you buy a $9000 bean can Ford Focus you get the same warranty service as if you'd bought a $60,000 F-350 Crew Cab, PowerStroke 4X4 dually.

dell SUX

I have no idea what the heck you're ranting on about. What do you mean "hardware that's incompatible with the OS"? Downloading upgrades? You have Windows set to download updates, don't you? Maybe Dell set up your laptop to automatically download updated drivers. Is that what you're saying caused the problem?

It's obvious from your first post you just plain hate Dell. It does suck that the HD failed, but read HD reviews on places like Newegg and there are all kind of HD failures, not just the ones Dell puts in their consumer laptops (laptops are always less reliable than desktops). Unfortunately, you are one of many unlucky people that got a bad one.

As far as warranty goes, go pick another company and you'll probably find the same treatment. Wake up! All these companies have outsourced their low end tech support (except Apple I believe). You want better treatment, pay extra for the upgraded warranty. I would never buy a cheap laptop without upping the warranty.

In the mean time, save yourself the aggravation of talking to Bangalore Tech Support and fix it yourself. Most laptop HDs are easy to access and change out. If the data on your old one is valuable, look into a data recovery company. Or, if you don't want to crack the case have a local computer repair shop do it. Paying for it is worth the time you said you've wasted with Dell.

BTW, I don't work for Dell and have had frustrations with them too. AND I also happen to be typing on a 9 year old Dell Dimension 4100.

Try and pay closer attention to what you read.

Where did you find that I said "hardware that's incompatible with the OS". Quotes are, by there very nature, exact reiterations of type or speech. If you're dyslexic or have a reading comprehension disorder then my sympathies go out to you.

Hate is a strong word, suffice it to say that I now have an EXTREME dislike of dell, hence the reason for my rant.

Possibly, through this rant it may be possible to dissuade a potential future consumer of a dell product to either educate him/herself to the bogus hype that is continually espoused by dell and look into other brands or that the rant at the very least will induce them to compare warranties.

Being a strong proponent of 'caveat emptor' I am willing to accept the fact that I was duped. My only defense being that I know of no other major consumer products where the 'warranty service' on a new item is based on how much you spend on the item and where the purchaser is required to perform the 'warranty service'.

BTW your 9 year old dell probably has 3 times the quality of current dell products just as my 10 year old IBM, I'm sure, is of better quality than the current communist chinese variants.

dell sux

And I am from the United States Dell offers two types of warrenty for laptops on is next day onsite service for any part that needs replaced Hard drives are considered customer replaceble part. That means Dell will send you the hard drive you will need to put it in. Also operating system will not be on the hard drive you will need to put it in yourself. Tech support will guide you through that if you need it. When calling in for a hardware replacement yes they will want you to troubleshoot to make sure that what needs to be replaced. Dell also offers few types of support one that called consumer support you will probably get someone in India other called Your Tech team you will get someone from Florida or Seattle you will still need to troubleshoot your computer with that person.

Look, does it matter? I understand you're mad, given what you've been through. All I'm trying to say is you get what you pay for. In the day when almost all these big companies outsource their customer support (I love the ones that call it "Customer Care", like they do!), and their manufacturing, to the low bidder. I'm betting that if you bought a "budget" laptop from HP, Acer, Toshibe, Lenovo, etc, you might run into the same issues you did with Dell. About the only people that claim to be happy are The Cult Of Apple, and I'm not going there.

Nobody likes to be treated like a number and ignored, especially when the problem isn't your fault. When I get that treatment, I get just as mad as you sound. Have you tried to deal with a difficult issue with Ebay? UPS? AT&T?

If you want to keep fighting for Dell to send you a new drive, go for it. Or, if you live in a big Metro area, see if a local TV station has one of those Consumer guys that takes these cases on and puts it on TV. They usually shame the company into suddenly being real responsive and nice.

But the best thing you can do is forget Dell, move on, go buy yourself a new HD from Newegg, install it (not that difficult, especially if you ask for help on forums like this), and reinstall your OS/programs. Put all your anger at Dell in a balloon and let it go.