My son bought me a Sink master 2433 as a gift in 2010 and the screen went out on me today. I went online to find servicing and filled out the service request form online which informed me that my unit was still covered under the warranty and eligible for replacement. For some reason the service request did not complete so I called support. I was then informed that my monitor was out of warranty and I would have to pay to get it fixed AND it would not be replaced. I just don't understand how there would be that big of a discrepancy between the information on the site verses the information seen when a customer calls in. Needless to say after this and my initial problem after only having the monitor for 2 years gives me great pause when thinking about buying another Samsung.