I am looking into this. Do you have a ticket or service number that would better help me reference this?
I have a Samsung refridgerator RS2533SW bought 5/14/2004 that needed repair. I called the preferred Samsung repair service as instructed, they checked it out and the problem was covered under the 5 year warranty for parts and labor. Why then did I have to pay $79.99 for the dianostic check? If it's covered for parts and labor, I would think that would cover the repair service labor to check out the problem! No where in the warranty does it state that I'm responsible for this charge. With other companies, I've NEVER had to pay anything when the problem was covered under warranty. Can you tell me why I do with Samsung?